Standard Chartered Bank
20 hours ago
Job Description:
Role Responsibilities
Strategy
Servicing primarily walk-in customers to fulfill the specific transactional requirements
of the customer through high quality customer service, while increasing product
penetration through cross sell and achieving allocated portfolio and revenue targets.
Business
Maximize sales performance to achieve given revenue targets (self and
branch) through liability products [Current /Savings /Term deposits], wealth
management products and asset related products (secured, unsecured)
Generate new business via sales promotions, out-marketing calls and
presentations and in-branch contacts
Participate actively in branch sales planning to generate action plans for
meeting targets
Processes
He/She is aware of bank's Mis-selling & Sales Policies and ensure adherence
all the times.
Ensure high level of customer service in the Branch. Manage difficult
customer situations
Ensure compliance with internal and external guidelines and ensure minimal
comments in audits and other inspections
Ensure transactions are processed with a high level of accuracy and
commitment in order to satisfy customer needs
Ensure validity and completeness of transactions processed and ensure
concessions relative to exchange rate, fees, charges etc. are authorized/
overridden by appropriate authorities
Ensure adherence to laid down processes, facilitate first time resolution.
Minimize rejections and customer complaints
Monitor customer satisfaction survey ratings, net promoter score or any other
survey/ feedback ratings taken from customers and ensure continuous
improvement if below bench-mark, sustain and better quality service.
Take responsibility for general reconciliation and control activities.
Find ways to improve operational efficiency and control costs to meet cost
budgets
Be multi-skilled to handle all kinds of transactions and services in the bank
Manage growth and attrition of the base, facilitate customer up-streaming.
Improve product per customer
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