ATM Custodian

Job Title: ATM Custodian Overview The ATM Custodian plays a vital role in the management and maintenance of automated teller machines (ATMs) within the organization. This position is crucial to ensuring that ATMs are fully operational, secure, and customer-friendly. The ATM Custodian is responsible for the physical upkeep of the machines, ensuring that cash levels are maintained, and resolving any technical issues. The role requires a proactive approach to monitoring equipment performance, customer interactions, and compliance with security regulations. By maintaining a seamless ATM experience, the custodian directly contributes to customer satisfaction and the overall efficiency of banking operations. This position also involves regular collaboration with technical support teams and bank management, making it essential for the custodian to possess excellent communication skills and technical knowledge. Overall, the ATM Custodian serves as the frontline representative for ATM operations, safeguarding the interests of both the bank and its customers. Key Responsibilities

• Perform regular cash replenishment in ATMs according to established schedules.
• Conduct thorough inspections of ATMs to ensure operational functionality.
• Respond promptly to ATM malfunctions and coordinate repairs with technical support.
• Monitor and maintain inventory levels of ATM supplies, including cash and equipment.
• Ensure compliance with safety and security standards during all operations.
• Provide exceptional customer service and address client queries regarding ATM usage.
• Document and report all maintenance activities and incidents systematically.
• Collaborate with banking staff to identify and resolve recurring issues with ATMs.
• Assist in the installation of new ATMs as required.
• Educate customers about ATM features and functionalities.
• Perform regular audits of ATMs to verify cash levels and machine integrity.
• Maintain confidentiality of privacy and financial information at all times.
• Stay informed about new technologies and advancements in ATM services.
• Engage in continuous training and skill development related to ATM operations.
• Prepare monthly reports on ATM performance and incidents for management review.

Required Qualifications

• High School Diploma or equivalent; relevant technical certifications preferred.
• Fresher or Minimum of 1-2 years of experience in cash handling or ATM operations.
• Proficient in using computer systems and ATM software.
• Strong understanding of banking regulations and security policies.
• Excellent communication and interpersonal skills.
• Ability to work independently and efficiently under pressure.
• Detail-oriented with a strong focus on accuracy.
• Basic mechanical skills for troubleshooting ATM issues.
• Availability to work flexible hours, including weekends and holidays.
• Valid driver's license and clean driving record.
• Ability to lift and move heavy cash containers.
• Experience in customer service or retail environments is a plus.
• Demonstrated problem-solving capabilities.
• Comfortable working in varied environments, including outdoor areas.
• Commitment to ongoing professional development and training.
• Ability to work collaboratively with a diverse team.

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