Customer Solutions Architect

2 weeks ago


India Nokia Global Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Description

A Customer Solution Architect will be responsible for RAN Optimization, or SON operations. A Solution Architect must possess a strong understanding of LTE/5G networks, KPIs, and hands-on experience with optimization tools and analytics, with excellent communication, leadership, and problem-solving skills are essential for customer engagement and technical discussions.

Responsibilities
  • Act as the primary point of contact for customers in discussions related to network performance, optimization, and SON deployment.
  • Translate customer requirements into actionable insights for internal engineering and product teams.
  • Present performance reports, solution proposals, and SON optimization results to customer stakeholders.
  • Support pre-sales and post-sales engagements by demonstrating SON features, use cases, and value propositions.
  • Analyze and interpret network KPIs to identify optimization opportunities and improve quality of service (QoS).
  • Collaborate with cross-functional teams (R&D, Network Engineering, Operations) to ensure end-to-end delivery of SON-enabled optimization solutions.
  • Facilitate workshops, training, and technical presentations for customer teams.
  • Ensure customer satisfaction through proactive communication, performance monitoring, and timely resolution of technical concerns.
Qualifications

You have:

  • Bachelor's degree in Telecommunications, Electrical Engineering, Computer Science, or related field.
  • 14+ years of experience in Network Performance Optimization (NPO), RAN Optimization, or SON operations.
  • Strong understanding of LTE / 5G radio networks, KPIs, and optimization techniques.
  • Hands-on experience with SON platforms, optimization tools, and network analytics.
  • Excellent communication and presentation skills with the ability to engage both technical and non-technical audiences.
  • Ability to manage customer relationships and lead technical discussions confidently.
  • Analytical mindset with strong problem-solving skills.

It would be nice if you had:

  • Customer-focused with strong interpersonal and negotiation skills.
  • Self-motivated, proactive, and adaptable to dynamic customer environments.
  • Excellent documentation and reporting capabilities.

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