CRM Business Analyst

20 hours ago

Pune, Maharashtra, India Tech Mahindra Full time

Total experience required in years:

  • 8+ Years

Location:

  • Pune
  • The workweek will consist of three days at the client location, although this may change according to business needs.

Notice Period:

  • Immediate

Skillset:

  • 8+ years in the technology change space with a background in CRM transformation initiatives in the financial/wealth management domain
  • Self-motivated, proactive and able to work independently, perform multiple tasks and take decisions where necessary, under minimal supervision
  • Should demonstrate accountability and ownership over and above assigned tasks
  • Strong analytical and logical thought process to be able to independently drive and influence positive changes
  • High level of curiosity and a keenness for constant improvement
  • Tenacious and resilient, able to operate in fast moving environment with attention to details
  • Good presentation skills, being able to structure the communication points & lead audiences through the key messages
  • Good team player and willingness to go the extra mile to achieve common team goals

Soft skills

  • Good communication skills, being able to speak the business and tech' language
  • Good presentation skills, being able to structure the communication points & lead audiences through the key messages
  • Team player with an open mindset
  • Sense of ownership, not just 'passing the job'

Domain or platform knowlegde / experience:

  • Closely with Emerging Markets Transformation team and business stakeholders for implementing solutions to business problems.
  • Interactions with business user communities
  • Able to drive discussions with user to understand and capture business requirements, and communicate / 'sell' solution proposals
  • Handle & manage user queries, including e2e incident management
  • Support in overall Change Management, including interactions to drive up user awareness
  • Conduct training, develop training materials
  • Managing CRM SharePoint page
  • Managing solution design
  • Ability to collaborate with architects and development team to translate business requirements into solution designs
  • Creative thinking, think out of box
  • Good understanding of Salesforce capabilities and peripheral system capabilities
  • Good architectural awareness, take into consideration to develop lasting solution
  • Own UAT testing & managing BISO, TISO approvals, and L2 sign offs
  • Manage the Sprint demo, L1/L2 walkthrough and seeing through the sign offs
  • Able to work well with developers & testers and at times do mini- project management, as role will be critical in seeing through e2e lifecycle of an initiative
  • Managing interactions with other squads / tribes for dependencies / joint initiatives
  • Leading investigations into incidents / production issues / data inaccuracies
  • Good and structured investigative approach
  • Comfortable in handling large amount of data as may be required to do reconciliations

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