Retail Pharmacist

2 weeks ago

ViJayanagar Bengaluru, India Human Potential Consultant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Key Responsibilities

Financial Performance and Sales


• Achieve daily sales, private label, BigBasket, generics, and high-margin category targets.


• Drive diagnostics target achievement.


• Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users.


• Review the commitment register and ensure timely customer deliveries.

Omnichannel Order Management


• Ensure 0% pushback on all omnichannel orders.


• Maintain 100% TAT compliance in processing omnichannel orders.

Customer Service and Experience


• Greet all customers with folded hands.


• Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 15–20

mins).


• Build healthy relationships through professional service and behavior.


• Home deliveries as per the business and customer service protocols, based on business requirements'.

Inventory Management and Accuracy


• Inward inventory daily with 100% accuracy.


• Ensure correct putaway as per SKU-location mapping.


• Conduct daily pullouts of expired, near-expiry, and non-moving items.


• Enter all bounced items into the system.


• Conduct daily physical SKU audits.

Compliance and Banking


• Maintain duplicate invoices and cold chain temperature records as per SOP.


• Regularize manual bills in the system.


• Manage sales returns with email approvals.


• Prepare DSR and cash ledger during shift handover; validate during takeover.


• Respond to all emails received at the store pharmacy preferably in the same shift.

Store Hygiene & Visual Merchandising


• Maintain store cleanliness via housekeeping staff.


• Clean racks and shelves daily and arrange items per VM SOP.


• Place appropriate discount tags and ensure monetized brands are correctly displayed.

Marketing and Promotional Activities


• Set up in-store marketing collaterals and standees as per guidelines.


• Actively participate in camps and door-to-door activities.


• Inform customers about ongoing offers, home delivery, and diagnostics services.

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