Security Engineer – Triage
5 days ago
Key Responsibilities
- Service Delivery Manager (SDM) – 70% The primary responsibility of the SDM is to ensure the efficient functioning of the incident response process within CERT, ensuring that attacks are detected and contained. Key duties include:
- Monitoring security alerts raised through various channels.
- Understanding incidents, assessing their criticality and priority.
- Creating or modifying tickets and assigning them to analysts.
- Tracking ticket resolution to ensure closure in compliance with SLAs.
- Maintaining constant communication with global CERT teams (France, Americas, India, and China) and other stakeholders (e.g., DOTI, DOMF).
Consolidating and publishing statistics/figures related to incidents handled by CERT and other stakeholders. This includes:
Verifying SLA compliance, especially for priority 1 incidents.
Quantifying the number of incidents handled by CERT based on various analytical axes.
Analyzing SLAs, proposing improvement actions, and following up on their implementation.
Keeping the following documentation updated:
Skills matrix for ticket orientation.
- Analyst access management.
Decision trees for incident routing.
Additional Activities – 30% Depending on their expertise, the triager may be assigned occasional missions within the team, such as:
- Development projects.
- Security incident response tasks.
Experience And Skills Required
- 5- 10 years of experience in the IT security domain, with a background in IT development or DevOps.
- Proven ability to maintain confidentiality and discretion in handling sensitive information.
- Extensive experience with incident management and familiarity with SIEM tools.
- Strong collaboration skills, with the ability to work effectively in a global team environment.
Behavior Skills
- Exceptional organizational and analytical skills.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong communication and interpersonal skills to liaise with global teams and stakeholders.
- Proactive mindset with a commitment to continuous improvement in incident management processes.
Availability Information
The role operates on a
follow-the-sun model
, requiring collaboration with the global Group CERT team. Analysts must operate
5 days from the office
and be available on a rotation basis for the Weekend support from office.
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