Security Engineer – Triage

6 days ago

Pune, Maharashtra, India Michelin Full time ₹ 6,00,000 - ₹ 18,00,000 per year
Security Engineer – Triage

Key Responsibilities:

1. Service Delivery Manager (SDM) – 70% The primary responsibility of the SDM is to ensure the efficient functioning of the incident response process within CERT, ensuring that attacks are detected and contained. Key duties include:

  • Monitoring security alerts raised through various channels.
  • Understanding incidents, assessing their criticality and priority.
  • Creating or modifying tickets and assigning them to analysts.
  • Tracking ticket resolution to ensure closure in compliance with SLAs.
  • Maintaining constant communication with global CERT teams (France, Americas, India, and China) and other stakeholders (e.g., DOTI, DOMF).
  • Consolidating and publishing statistics/figures related to incidents handled by CERT and other stakeholders. This includes:
    • Verifying SLA compliance, especially for priority 1 incidents.
    • Quantifying the number of incidents handled by CERT based on various analytical axes.
  • Analyzing SLAs, proposing improvement actions, and following up on their implementation.
  • Keeping the following documentation updated:
    • Skills matrix for ticket orientation.
    • Analyst access management.
    • Decision trees for incident routing.

2. Additional Activities – 30% Depending on their expertise, the triager may be assigned occasional missions within the team, such as:

  • Development projects.
  • Security incident response tasks.

Experience and Skills Required:

  • 5- 10 years of experience in the IT security domain, with a background in IT development or DevOps.
  • Proven ability to maintain confidentiality and discretion in handling sensitive information.
  • Extensive experience with incident management and familiarity with SIEM tools.
  • Strong collaboration skills, with the ability to work effectively in a global team environment.

Behavior skills

  • Exceptional organizational and analytical skills.
  • Ability to work in a fast-paced environment while maintaining attention to detail.
  • Strong communication and interpersonal skills to liaise with global teams and stakeholders.
  • Proactive mindset with a commitment to continuous improvement in incident management processes.

Availability Information:

The role operates on a follow-the-sun model, requiring collaboration with the global Group CERT team. Analysts must operate 5 days from the office and be available on a rotation basis for the Weekend support from office.

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