Staff Software Engineer- Provider Onboarding team

Our Mission
Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We're 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on Our Mission
Zocdoc's greatest asset is its people — and as a Staff Software Engineer on the Provider Onboarding team, you will play a critical role in shaping how healthcare providers join and thrive on our platform. Your work will directly influence how quickly and seamlessly providers connect with patients, enabling Zocdoc to deliver on its mission of giving power to the patient.

You will provide technical leadership and architect scalable solutions that simplify one of healthcare's most complex challenges: onboarding providers efficiently, accurately, and at scale. This role is central to building a next-generation onboarding platform that automates data ingestion, integrates with external systems (EHRs, insurance, and vendor pipelines), and activates providers instantly across multiple booking channels.

Your contributions will help transform a manual, people-intensive process into an intelligent, automated system capable of onboarding hundreds of thousands of providers effortlessly—improving provider satisfaction, reducing errors, and strengthening trust in Zocdoc's multi-product ecosystem.

You'll enjoy this role if you are…

• Inspired by the opportunity to positively impact the healthcare experience for millions of customers and providers
• Passionate about building highly scalable platforms with the latest technologies, and excited about developing new and innovative products
• Product-driven with a relentless focus on user needs, and excited to partner closely with cross-functional teams, leading projects beginning from the early ideation phase
• A fervent champion of engineering fundamentals and enjoys driving adoption of best practices in code health, testing, and maintainability across organisations and teams
• A leader who mentors and grows teams, cultivates innovation and drives cross-collaboration across multiple teams
• A believer that diverse and inclusive teams and cultures are non-negotiable
• An entrepreneur with strong ownership who can thrive in an ambiguous and fast-changing environment

Your day-to-day is…

• Own the technical direction and architecture for Zocdoc's Provider Onboarding platform, ensuring scalability, reliability, and extensibility across products and teams.
• Drive Zocdoc's expansion into new and innovative offerings, taking technical ownership from roadmapping and prototyping through execution of 0→1 initiatives that span the company's technology stack.
• Analyse and decompose complex product challenges to inform sound, scalable design decisions and guide long-term technical strategy.
• Design and build automation frameworks that transform manual onboarding workflows into intelligent, data-driven systems.
• Integrate with external data sources and systems (EHRs, insurance partners, and vendor pipelines) to enable frictionless provider activation.
• Leverage emerging technologies—such as LLMs and intelligent search—to enrich provider data and scale onboarding intelligently.
• Collaborate cross-functionally with Product, Design, Data, and Operations teams to translate business goals into robust technical solutions.
• Mentor and elevate engineers through code and design reviews, technical guidance, and by driving best practices in architecture and data quality.
• Champion a culture of engineering excellence, leading by example in code quality, performance, and operational ownership.

You'll be successful in this role if you have…

• Successfully shipped code for a complex, user-facing product, with experience working across multiple areas of the technology stack
• Demonstrated history of solid and well-rounded system design skills
• Improved developer productivity, efficiency and velocity by setting up the best practices for coding, testing, deployment and observability
• Successfully mentored other engineers in the past and have encouraged your peers to use engineering best practices
• Been an effective communicator capable of delving into technical project details and facilitating discussions on technical aspects, while also adept at presenting technical solutions at an appropriate level of abstraction for a diverse cross-functional audience, including non-technical stakeholders.
• A growth mindset inspires excellence
• Experience successfully working with a distributed workforce is preferred
• Develop and maintain scalable and high-performance microservices using .NET and AWS Infrastructure, working knowledge of DynamoDB/NoSQL databases and async communication, e.g. RabbitMQ, sns, sqs
• Some of the technologies we utilise are .NET (C#/.NET Core), React
• 12+ years of significant expertise in full-stack development. Strong understanding of OO Fundamentals. Experience within AWS environments and a high emphasis on testing are a plus

Benefits

• An incredible team of smart and supportive people
• A competitive compensation package, including attractive medical insurance
• Amazing perks – think catered lunch every day, Ping Pong, etc.
• Daycare reimbursement
• The chance to create a better healthcare experience for millions of patients
• Corporate wellness programs with Headspace
• Cellphone and wifi reimbursement
• Competitive parental leave
• Sabbatical leave (over 5 years)
• Annual sponsored health check-ups
• Sponsored counselling and therapy via Betterlyf
• Competitive PTO
• Zocdoc is certified as a Great Place to Work

About Us
Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values -
Together, Not Alone
, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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