Logistics-Customer Service Executive

1 week ago

Nilambur, India SKY OCEAN FREIGHT Full time ₹ 1,50,000 - ₹ 2,50,000 per year

Customer Service Executive – Logistics & Freight Forwarding

Key Responsibilities:

  • Handle customer inquiries efficiently via phone, email, and other communication channels, ensuring prompt and accurate responses that reflect a strong customer-first attitude.
  • Provide end-to-end customer support, addressing queries related to shipments, documentation, delivery timelines, and service offerings.
  • Maintain regular communication with clients, proactively updating them on the status of their shipments and promptly notifying them of any delays or issues.
  • Coordinate with internal departments, including operations, documentation, and sales teams, to ensure seamless service delivery and resolution of customer concerns.
  • Assist in generating and nurturing sales leads, forwarding inquiries to the sales team and helping follow up on potential business opportunities.
  • Ensure accurate data entry and maintenance of client interactions, shipment details, and service requests in company systems.
  • Support the documentation process by helping clients with required paperwork and ensuring completeness and compliance with company policies.
  • Build and maintain strong client relationships, aiming for high levels of customer satisfaction and retention.
  • Identify and escalate priority issues to the appropriate teams and follow up to ensure timely resolution.

Requirements:

  • Excellent verbal and written communication skills in English knowledge of Tamil and hindi is an added advantage.
  • Basic computer proficiency, particularly in Microsoft Office applications (Excel, Word, Outlook)
  • Strong interpersonal skills with the ability to stay calm and professional under pressure.
  • Customer-focused mindset with a passion for delivering outstanding service.
  • Ability to multi-task, prioritize, and manage time effectively in a fast-paced environment.
  • Previous experience in a logistics, freight forwarding, or shipping industry is preferred but not mandatory.
  • Minimum educational qualification: Bachelor's degree or equivalent.

What We Offer:

  • A supportive and collaborative work environment.
  • Training and development opportunities within the logistics and freight forwarding industry.
  • Competitive salary and performance-based incentives.
  • Opportunities to grow within a dynamic and expanding organization.

Job Type: Full-time

Pay: ₹15, ₹25,000.00 per month

Experience:

  • Logistics: 1 year (Preferred)

Work Location: In person

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