Technical Voice Support(International Process)

1 week ago

Bangalore Rural Bengaluru, India Careernet Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Description Summary

Provides level 1 technical support to end users on computer-related technical problems to

assigned accounts/ customers through voice support.

  • Job Description
  • Taking ownership of customer issues reported and responds to customer inquiries to

ensure customer needs are met.

  • Assists customers in resolving technical problems by providing guidance regarding

software/hardware/application issues etc.

  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system

issues and/or refers more complex technical problems through a defined escalation

process.

  • Follows up with customers to ensure that their inquiries are resolved within the

contracted or agreed upon time frame.

  • Logs and tracks inquiries using a ticketing tool and maintains history records

including related problem documentation.

  • Identifies, evaluates, and prioritizes customer problems and complaints to ensure

that inquiries are resolved appropriately.

Should have attended school/college (regular/correspondance) with as

minimum qualification in any stream of subject

  • Good understanding of computer systems, mobile devices and other tech products.
  • Ability to diagnose and troubleshoot basic technical issues.
  • Fresher or has a work experience as a Technical Support Engineer, Desktop Support

Engineer, IT Help Desk Technician or similar role.

  • Ability to provide step-by-step technical help, both written and verbal.
  • Experience with solving computer related problems.
  • Experience working with company escalation policy.

Requirements and Skills

  • Interpersonal skills to interact with customers and team members.
  • Excellent problem-solving and communication skills with fluent spoken English and

good thought flow.

  • Organization skills to balance and prioritize work.
  • Ability to work in a team environment.

Work Environment

  • Work from Office is mandatory
  • This job role requires to work in rotational / night shifts.

To apply share your cv at

or Call/ Whatsapp @ Chhavi

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