Product Manager

About Us
Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.

The Merlin Intake Agent Offers Business Users Unparalleled Ease Of Use, Increasing Adoption Rates And Significantly Reducing Non-compliant Spending. For Procurement Teams, The Merlin Autonomous Negotiation Agent Handles Tail Spend Autonomously, Securing Additional Savings; The Merlin Contract Agent Helps Draft Compliant Contracts And Reduces Risks By Actively Monitoring Them; And The Merlin AP Agent Further Enhances Efficiency By Automating Invoice Processing With Exceptional Speed And Accuracy.We Are An Equal Opportunity Employer

Zycus is committed to providing equal opportunities in employment and creating an inclusive work environment. We do not discriminate against applicants on the basis of race, color, religion, gender, sexual orientation, national origin, age, disability, or any other legally protected characteristic. All hiring decisions will be based solely on qualifications, skills, and experience relevant to the job requirements.

Job Description
The Product Manager – S2P Custom Apps will be responsible for managing the end-to-end lifecycle of customer-specific applications built on top of the Source-to-Pay (S2P) platform. This role acts as the primary bridge between customers, internal product stakeholders, and technical development teams - translating customer business scenarios into structured, scalable, and value-driven App solutions.

Key Responsibilities
Customer Requirement Management

• Engage directly with customers to understand their unique business processes, challenges, and requirements for extending S2P functionality.
• Conduct workshops, interviews, and process walkthroughs with customer business and IT stakeholders.
• Evaluate requests for feasibility, scalability, and alignment with the core platform.
• Translate requirements into clear Business Requirement Documents (BRDs) and Functional Specifications with acceptance criteria.
• Present proposed solutions and app designs for customer validation and sign-off.

Product Planning and App Conceptualization

• Define the vision, objectives, and scope for each custom app.
• Maintain an App Portfolio and Roadmap covering customer-specific and reusable extensions.
• Prioritize app development based on business value, complexity, and dependencies.
• Identify opportunities to productize custom apps for broader reuse across customers.

Collaboration and Delivery Coordination

• Work closely with Technical Developers to ensure accurate translation of business requirements into technical deliverables.
• Partner with Implementation Teams to ensure smooth deployment and customer adoption.
• Collaborate with the Core Product Team to ensure alignment with product standards, APIs, and platform governance.
• Facilitate regular stakeholder reviews, status updates, and risk discussions.

Quality Assurance and Go-Live Support

• Review developed apps for functionality, usability, and compliance with requirements.
• Support User Acceptance Testing (UAT) by coordinating with customers and resolving feedback.
• Ensure successful deployment and customer sign-off.
• Track post-implementation feedback to drive continuous improvement.

Skills And Competencies

• Strong understanding of Source-to-Pay processes - Procurement, Sourcing, Supplier Management, Contract Management, and related workflows.
• Proven experience engaging directly with customers for requirement gathering and solution design.
• Excellent analytical and problem-solving abilities.
• Strong communication and presentation skills with customer-facing experience.
• Familiarity with Agile methodologies and tools such as Jira, Confluence, or Azure DevOps.
• Exposure to SaaS / Enterprise application ecosystems and platform integrations.
• Ability to manage multiple initiatives and stakeholders in a global environment.

Job Requirement

Qualifications

• Bachelor's or Master's degree in business, Engineering, or Information Technology.
• 5–10 years of experience in Product Management, Business Analysis, or Solution Consulting within Procurement / S2P / ERP / SaaS domains.
• Prior experience in customer-facing roles involving requirement discovery, validation, or implementation coordination.
• Shift Requirements: This job requires the candidate to work in night shift supporting US Customers.

Preferred / Nice-to-Have Qualifications
Technical and Platform Awareness

• Familiarity with low-code / no-code platforms, API integrations, or workflow automation frameworks.
• Understanding cloud and SaaS architecture, especially integration with ERPs like SAP, Oracle, or Workday.
• Comfort working with UI/UX design concepts and reviewing wireframes or prototypes.

S2P Domain Expertise

• Experience with leading platforms such as Zycus, Coupa, Ivalua, Ariba, or Jaggaer.
• Understanding of procurement compliance, approval hierarchies, and supplier enablement.

Productization & Innovation

• Experience identifying repeatable customer use cases and building reusable app templates or frameworks.
• Familiarity with Design Thinking or Lean Product Management practices.

Customer Engagement Excellence

• Skilled in running requirement workshops or joint application design (JAD) sessions.
• Strong presentation and negotiation abilities for business and IT audiences.

Delivery Agility

• Certification or hands-on experience with Agile / Scrum / SAFe frameworks.
• Experience managing parallel app development initiatives with tight deadlines.

Analytical & Continuous Improvement Mindset

• Ability to define and monitor app KPIs (adoption, performance, usability).
• Exposure to process automation, analytics, or AI/ML-enhanced procurement solutions.

Success Indicators

• High customer satisfaction with delivered app functionality and timelines.
• Reusability or scalability of developed apps across multiple customer accounts.
• Effective collaboration across customer, product, development, and implementation teams.
• Timely delivery of custom apps aligned with business needs and quality expectations.

What You Will Gain

• End-to-End Ownership Exposure: Manage the complete lifecycle of customer-driven app development - from ideation to delivery.
• Strategic Customer Engagement: Work directly with global procurement and finance leaders to shape solutions addressing real-world business challenges.
• Cross-Functional Collaboration: Partner with diverse internal teams - Product, Engineering, and Implementation - to deliver impactful results.
• Innovation Opportunities: Contribute to building an ecosystem of reusable S2P extensions and app templates that drive product innovation.
• Career Growth: Develop a strong blend of business, technical, and customer management expertise, paving the way for future leadership roles in Product or Solution Strategy.
• Global Visibility: Engage with enterprise customers across industries, gaining insights into diverse procurement practices and digital transformation journeys.

What We Offer

• Opportunity to work with global Fortune 500 clients in a high-impact, premium support capacity.
• A collaborative and innovative work culture where customer satisfaction is at the heart of what we do.
• Professional growth opportunities with exposure to cutting-edge SaaS procurement technology.
• Competitive compensation and benefits.

About Zycus
Zycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.

The Merlin Intake Agent offers business users unparalleled ease of use, increasing adoption rates and significantly reducing non-compliant spending. For procurement teams, the Merlin Autonomous Negotiation Agent handles tail spend autonomously, securing additional savings; the Merlin Contract Agent helps draft compliant contracts and reduces risks by actively monitoring them; and the Merlin AP Agent further enhances efficiency by automating invoice processing with exceptional speed and accuracy.