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Advisor - Account Services Management
2 weeks ago
Account Services Management Advisor (Field Functional Leader)
Dell Technologies customers expect great things from both our products and our services.
The Field Functional Leader (FFL) is responsible for supporting and enabling field service excellence across three key pillars: CSP Offering, Field Support Augmentation, and Blended Delivery. This role ensures On-Site Engineers (OSEs) receive timely support and escalation management, coordinates after-hours service continuity, and drives alignment with strategic transformation goals.
Join us to do the best work of your career and make a profound social impact as a Account Services Management Advisor (Field Functional Leader) on our Field Services Team in Mumbai, India.
What you'll achieve
As a Field Functional Leader, you will be at the forefront of transforming field service delivery. You'll play a pivotal role in ensuring service excellence across CSP offerings, supporting frontline engineers, and driving operational efficiency through blended delivery models.
You will:
Make a measurable impact on customer satisfaction and service continuity.
Lead strategic initiatives that shape the future of field operations.
Collaborate cross-functionally with Sales, Engineering, and Customer teams to solve complex challenges.
Grow your leadership influence by managing escalations, optimizing resource logistics, and aligning with transformation goals.
Develop a global perspective through engagement with diverse teams and customers across regions.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:
Essential Requirements
5+ years of experience in field service operations or functional leadership.
Strong customer engagement and cross-functional collaboration skills.
Proven ability to manage escalations and coordinate across teams and time zones.
Familiarity with CSP offerings and blended delivery models.
Multilingual capabilities are a plus.
Desirable Requirements
Bachelor's degree in Engineering, Business, or related field (preferred).
Who we are
We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.
Application closing date: 10 OCT 2025
Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.
