associate, client support

About the Role: 

Grade Level (for internal use):

07

The TeamAs our Client Support team expands, you will play a pivotal role in sustaining our momentum. Join a team of innovators dedicated to problem-solving and delivering unparalleled customer experiences in a dynamic environment. Together, we serve our diverse global clientele with excellence. Our management is committed to fostering a workplace that nurtures the growth and potential of our colleagues.

The ImpactAs a leading force in transaction reporting worldwide, Cappitech has been delivering regulatory technology solutions for over twenty years. Our cloud-based, cross-regulation Software as a Service (SaaS) platform empowers banks, brokers, hedge funds, asset managers, insurance companies, and corporates to meet global regulatory standards seamlessly. With a diverse workforce representing our global clientele, we embody S&P Global values of inclusivity, collaboration, and integrity.

Whats in it for you:

- Global Nature of the RoleCollaborate with diverse teams across multiple regions to resolve client queries, gaining global insights and understanding of derivative markets, regulations, and practices.
- Impactful ContributionPlay a key role in providing excellent customer experience that directly influence business outcomes and shape the future direction of the product.
- Exposure to Industry ExpertsWork closely with industry experts, decision-makers, and thought leaders, offering a unique opportunity to build valuable product.

Roles and Responsibilities:

- Addressing customer inquiries and requests promptly and efficiently, ensuring resolution within specified timelines.
- Assisting clients in comprehending the functionality of the solution and resolving reporting challenges.
- Collaborating with product, application support and development teams to identify and rectify bugs and issues, and testing implemented fixes.
- Timely escalation of issues and ensuring proper follow-up until resolution.
- Supporting validation or User Acceptance Testing (UAT) for issue resolution.
- Contributing to client-specific projects as required.
- Conducting Root Cause Analysis to identify the source of data inconsistencies.
- Troubleshooting client inquiries and issues by reviewing data in various formats such as Excel files, JSON, XML, FPML messages, and comparing them against mapping sheets, technical specifications, and business requirements to resolve issues or identify system bugs.

What Were Looking For:

- Possession of a bachelors or masters degree in business administration, technology, or a related field.
- Completion of any financial certifications such as FRM or CFA would be a plus.
- Proficiency in Excel and SQL is desired.
- Demonstrated experience of up to 2 years in financial markets or fintech.
- Understanding of the trade lifecycle across major financial asset classes including securities finance, exchange-traded, and OTC derivatives.
- Familiarity with financial markets and Regulatory Reporting Regimes (SFTR/MiFID/EMIR/ASIC/MAS/JFSA/CFTC) would be a plus.
- Ability to comprehend technical concepts.
- Competence in querying and extracting data from databases.
- Knowledge of other vendor systems like ANNA, Reuters etc. is advantageous.

About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, andmake decisions with conviction.For more information, visit .

Whats In It For

You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technologythe right combination can unlock possibility and change the world.Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of

integrity in all we do, bring a spirit of

discovery to our work, and collaborate in close

partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

- Health & WellnessHealth care coverage designed for the mind and body.
- Continuous LearningAccess a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your FutureSecure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly PerksIts not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the BasicsFrom retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to and your request will be forwarded to the appropriate person.

US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -