Assistant Manager

1 week ago

Cochin, Kerala, India BVS Global Full time ₹ 8,00,000 - ₹ 9,60,000 per year

Job Summary:

BVS Global is seeking a proactive and detail-oriented Assistant Team Manager to support the efficient operations of the Visa Department. The ideal candidate will assist in supervising the team, ensuring timely and accurate processing of visa applications, and maintaining compliance with international visa requirements. This role requires strong leadership, organizational skills, and a customer-focused mindset.

Key Responsibilities:

  • Support the Team Lead in day-to-day operations and coordination of the visa services team.
  • Supervise, train, and guide team members in handling visa applications and client interactions.
  • Ensure all visa applications are processed in compliance with the specific embassy, consulate, or immigration regulations.
  • Monitor application turnaround times and implement process improvements to meet SLAs.
  • Handle escalated client queries and resolve service issues with a solution-oriented approach.
  • Liaise with consulates, embassies, and other stakeholders to stay updated on changing visa requirements.
  • Maintain accurate records, reports, and documentation of visa processing activities.
  • Assist in team performance evaluations and feedback sessions.
  • Support in planning team rosters and workload allocation to ensure optimal efficiency.

Qualifications and Requirements:

  • Bachelor's degree in Business Administration, International Relations, or related field.
  • 5+ years of experience in visa processing, immigration services, or a related field.
  • Prior leadership or supervisory experience is preferred.
  • Strong understanding of international visa regulations and procedures.
  • Excellent communication, interpersonal, and organizational skills.
  • Ability to work under pressure and manage multiple priorities effectively.
  • Proficient in Microsoft Office and CRM systems.

Job Type: Full-time

Pay: ₹70, ₹80,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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