Technical Support Engineer
6 days ago
Job Title: Technical Support Executive / Engineer
Department: IT / Customer Support
Location: [Specify Location]
Reports To: Technical Support Manager
Job Purpose:
To provide technical assistance, troubleshooting, and support to customers or internal users by resolving software, hardware, and network-related issues, ensuring smooth operations and customer satisfaction.
Key Responsibilities:
· Respond to customer queries via phone, email, chat, or ticketing system.
· Diagnose and troubleshoot hardware, software, and network problems.
· Install, configure, and upgrade software applications and systems.
· Guide users through step-by-step solutions for technical issues.
· Escalate unresolved issues to higher-level support or development teams.
· Document technical issues, resolutions, and maintain knowledge base articles.
· Monitor system performance, alerts, and ensure timely resolution.
· Provide remote or onsite support as required.
· Assist in software testing, patch updates, and system maintenance.
· Ensure high levels of customer satisfaction through prompt and professional service.
Key Skills & Competencies:
· Strong knowledge of operating systems (Windows, Linux, macOS).
· Understanding of networking concepts (LAN, WAN, DNS, VPN, firewalls).
· Familiarity with CRM, ticketing systems, or helpdesk tools.
· Good problem-solving and analytical skills.
· Excellent communication and interpersonal skills.
· Ability to work under pressure and meet deadlines.
· Customer-centric and patient in handling queries.
Qualifications & Experience:
· Bachelor's degree / Diploma in Computer Science, IT, or related field.
· 1–3 years of experience in technical support/helpdesk (fresher roles also available).
· Relevant certifications (CompTIA A+, CCNA, ITIL, Microsoft, etc.) are a plus. Interested Candidate kindly share the Resume on or contact
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