IT Support Engineer
5 hours ago
Key Responsibilities:
- Provide L1/L2 technical support to Retails sector users across store locations and back-office operations.
- Troubleshoot and resolve hardware, software, network, and POS-related issues within defined SLAs.
- Manage installation, configuration, and maintenance of desktops, laptops, printers, scanners, and peripherals.
- Ensure proper functioning of store IT infrastructure including internet, LAN/WAN, switches, routers, and firewalls.
- Support POS (Point of Sale) systems, billing applications, and integration with backend servers.
- Coordinate with vendors and higher-level IT teams for escalated issues.
- Maintain incident logs, asset inventory, and service reports.
- Assist in new store IT setup, including cabling, device configuration, and network readiness.
- Provide user training and technical guidance when required.
- Ensure data security, regular backups, and adherence to IT policies and compliance standards.
Required Skills & Qualifications:
- Bachelors degree in IT / Computer Science / Engineering or equivalent.
- 2–5 years of experience in IT Support / Desktop Support / Field Support roles.
- Strong troubleshooting knowledge of Windows OS, MS Office, printers, and networking fundamentals.
- Experience with POS systems and retail IT environment preferred.
- Familiarity with Active Directory, DHCP, DNS, and remote access tools.
- Good communication and customer-handling skills.
- Ability to work independently and travel to multiple store locations as required.
Soft Skills:
- Excellent problem-solving attitude and time management.
- Strong sense of ownership and accountability.
- Customer-first mindset with professional communication.
Working Conditions:
- Willingness to work in rotational shifts (including weekends, if required).
- On-site presence at stores or head office as per business need.
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