IT Support Engineer

2 days ago

Agra, Uttar Pradesh, India Team Computers Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Key Responsibilities:

  • Provide L1/L2 technical support to Retails sector users across store locations and back-office operations.
  • Troubleshoot and resolve hardware, software, network, and POS-related issues within defined SLAs.
  • Manage installation, configuration, and maintenance of desktops, laptops, printers, scanners, and peripherals.
  • Ensure proper functioning of store IT infrastructure including internet, LAN/WAN, switches, routers, and firewalls.
  • Support POS (Point of Sale) systems, billing applications, and integration with backend servers.
  • Coordinate with vendors and higher-level IT teams for escalated issues.
  • Maintain incident logs, asset inventory, and service reports.
  • Assist in new store IT setup, including cabling, device configuration, and network readiness.
  • Provide user training and technical guidance when required.
  • Ensure data security, regular backups, and adherence to IT policies and compliance standards.

Required Skills & Qualifications:

  • Bachelors degree in IT / Computer Science / Engineering or equivalent.
  • 2–5 years of experience in IT Support / Desktop Support / Field Support roles.
  • Strong troubleshooting knowledge of Windows OS, MS Office, printers, and networking fundamentals.
  • Experience with POS systems and retail IT environment preferred.
  • Familiarity with Active Directory, DHCP, DNS, and remote access tools.
  • Good communication and customer-handling skills.
  • Ability to work independently and travel to multiple store locations as required.

Soft Skills:

  • Excellent problem-solving attitude and time management.
  • Strong sense of ownership and accountability.
  • Customer-first mindset with professional communication.

Working Conditions:

  • Willingness to work in rotational shifts (including weekends, if required).
  • On-site presence at stores or head office as per business need.

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