Associate Manager

1 day ago

Agra, Uttar Pradesh, India GMR Group Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job PurposeResponsible for ensuring the software builds of the smart meters and providing technical support, troubleshooting of all meter software related issues and ensure contract SLAs are adhered*ORGANISATION CHART*Manager IT --> Associate Manager - Metering --> Reports To --> Position TitleResponsibilities*KEY ACCOUNTABILITIESKey Performance Indicators (KPIs)*SAT / SLA Approval of each meter lot from Discom.To conduct monthly SAT for the maximum meter numbers possible by strong coordination with operations team.Providing technical support and troubleshooting of all meter related issues and ensure contract SLAs are adheredLiaison with TSP and HES providers ensuring meter is all the time connected and firmware is timely upgradedValidation of new meter firmware integration with HES/MDM and communication systemMeter Validation/ Approvals During Implementation from DiscomProject SLAs should be met on daily / monthly basis.KEY ACCOUNTABILITIES - Additional Details*EXTERNAL INTERACTIONS*Hardware, Software, Communication Tech vendor/partners, Network service providers*INTERNAL INTERACTIONS*Technology Head, Head IT, Operations Head & team, Business Team (If required)*FINANCIAL DIMENSIONS*Safeguarding SLA Deductions for GMRClear demarcation of the responsibly in case of any field failureOther DimensionsMinimize client escalations and maintain positive environment.Education QualificationsB.Tech (Preferably Computer Science) / MCARelevant Experience8 + years of total experience in communications domain (Cellular / RF)Candidate be proficient in using tools such as planning and optimization softwareSound knowledge of MPLS, ILL and LAN topology and security, and familiar with the regulatory environment of the telecommunications industry*COMPETENCIES*Regulatory Compliance (Practitioner)Meter O and M and Troubleshooting (Practitioner)Communication and Technology Management (Practitioner)Meter Hardware Analysis (Practitioner)Performance Monitoring (Practitioner)Social AwarenessEntrepreneurshipPersonal EffectivenessProblem Solving & Analytical ThinkingPlanning & Decision MakingCapability BuildingStrategic OrientationStakeholder FocusNetworkingExecution & ResultsTeamwork & Interpersonal influence

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