TPM Case Manager

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HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Third-Party Case Manager

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

• Be the single point of contact for the relevant TPEMs, building a strong collaborative relationship and build an understanding of the engagement, the service and the risks associated with engagement categories
• Proactively manage the end-to-end engagement with the TPEM, ensuring that actions are completed in a timely manner
• Perform validation of engagements to ensure that it has been correctly classified and following the correct TPM process, remediation of data issues. Support the TPEMs to collaboratively complete IRQ (Inherent Risk Questionnaire)
• Perform independent Quality Check of the IRQ if completed separately by TPEM, ensuring that it has been completed to required standards
• Coordinating engagement exit activities between TPEM, internal and external parties to ensure that engagements are exited compliantly to TPR policy
• Ensure that TPEMs and Business operate in line with the required frameworks, the prevailing regulatory and industry standards and HSBC's Policies & FIMs
• Provide guidance to the TPEMs to ensure adherence to policies and processes. Escalate any issues in a timely manner to HUB Team Lead or Subject Matter expert
• Proactively seek advice, where needed, from the TPM SME's (Third Party Management Subject Matter Experts) or your team lead, works collaboratively and communicates persuasively, emphasizing teamwork, diversity, and knowledge-sharing

To be successful in this role, you should meet the following requirements:

• Experience within a risk management role, preferably within third party management. Financial services experience or at a regulatory agency or major consulting firm is desirable
• A good understanding and experience of the Global Businesses and Global Functions within a Bank and regulatory environment within the region and knowledge of 3rd party risk
• Demonstrable examples of teamwork and collaboration with internal and external customers and attention to detail and proactive awareness of internal and external policies
• Prior quality assurance or audit experience in the context of procurement or supplier relationships would be beneficial. Experience of managing simple projects to time and quality
• A good understanding of 1 or more Risk Domains is desirable (providing support and guidance to business functions). Resilience Risk (Buildings, Business Continuity, Information & Cyber, Physical Security, Transaction Processing)
• People Risk, Legal Risk, Financial Crime and Fraud Risk (Anti-Bribery & Corruption), Anti Money Laundering, Sanctions, Internal Fraud), Financial Reporting and Tax Risk, Regulatory Compliance Risk, Strategic (Reputational) Risk, Model Risk
• Academic qualification: Bachelor's degree or demonstration of relevant industry experience

You'll achieve more at HSBC 

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role."

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