Social Media Analyst

6 days ago

Hyderabad, Telangana, India Delphie Consulting services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

#Hiring #Social media support #financial services #crypto #social media platforms #Twitter #Facebook #Instagram #Reddit

Job Title:
Social media support analyst

Experience: 2+ Years

Interview Mode: F2F

Role and responsibilities:

Job Duties (What you'll be doing):

● Provide support for customers across social media and email by investigating, troubleshooting, and resolving issues

efficiently, utilizing all available resources to meet high standards.

● Act as a trusted advisor by listening and empathizing with customers, ensuring they feel valued, while accurately

tracking feedback to influence upstream solutions.

● Take ownership of issues, employing critical thinking to identify root causes and aim for first-contact resolution; log

defects appropriately when necessary.

● Identify opportunities to enhance customer value through education and proactive communication, setting clear

expectations.

● Set a high standard for Social Media Support Agents by exemplifying strong performance and work ethic.

● At least 1 year of experience providing customer support on social media platforms (Twitter, Facebook, Instagram, Reddit).

● Experience in compliance, payments, fraud, account access, trust and safety, or other relevant operational domains.

Job Requirements (What we look for in you):

● Minimum of 2 years of relevant experience in customer support and/or financial services, crypto, or technology.

● Driven by Coinbase's mission to create a seamless support experience for a global customer base, with flexibility to

meet the evolving needs of a high-growth, fast-paced organization.

● Experience with various support channels, including messaging, email, and social media.

● Exceptional written and verbal communication skills to effectively engage with multiple departments and stakeholders

globally.

● Availability to work shifts and weekends, as well as to travel to the office as required.

● Bachelor's degree or equivalent.

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