Ticketing Executive

3 days ago

Mumbai, Maharashtra, India Indofast Energy Full time US$ 90,000 - US$ 1,20,000 per year

Key Responsibilities:

Ticket Management:

Act as the primary custodian of the IndoFast ticketing tool, ensuring smooth operation and maintenance.

Monitor, review, and prioritize incoming field tickets for effective resolution.

Assign tickets to the appropriate field team members and track progress.

Coordination and Communication:

Collaborate with SUN Mobility teams to ensure tickets are resolved efficiently.

Maintain regular communication with the field team to provide updates and address challenges.

Identify and escalate critical or unresolved tickets to relevant stakeholders.

Reporting and Analysis:

Prepare and share detailed daily, weekly, and monthly reports on ticket status and resolution metrics.

Analyze ticket data to identify trends and recurring issues.

Recommend process improvements based on data insights to minimize repeat issues.

Technical Proficiency:

Utilize advanced Excel skills for reporting, data analysis, and visualizations.

Apply electrical knowledge to understand and address field operation challenges, offering informed support to the field team.

Process Improvement:

Continuously review and optimize ticketing workflows for better efficiency.

Provide training and guidance to team members on ticketing tools and processes.

Skills:

Advanced proficiency in Microsoft Excel (e.g., formulas, pivot tables, data analysis).

Strong understanding of electrical systems and operations.

Excellent organizational and analytical skills with attention to detail.

Strong communication and interpersonal skills for effective collaboration.

Mindset: A proactive approach to identifying trends and solving operational challenges.

Preferred Skills:

Familiarity with SUN Mobility systems and processes.

Knowledge of ticketing tools and enterprise software.

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