Process Lead
1 week ago
Role Overview
We are seeking an experienced Process Lead to oversee day-to-day operations, lead a team, manage client communication, and ensure delivery excellence. The ideal candidate will have strong leadership skills, hands-on process knowledge and MIS experience, excellent communication, and proven experience in team & client management.
Key Responsibilities
Process & Operations Management
Team Leadership & Development
Client Management
Quality & Compliance
Reporting & Analysis
Required Skills & Competencies
- Strong leadership and team management experience.
- Excellent communication and client-handling skills.
- Good understanding of process workflows and operations.
- Strong analytical and problem-solving abilities.
- Proficiency in Advanced Excel and report management.
- Ability to manage pressure and deliver results within deadlines.
- High attention to detail and a proactive approach.
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