Lead Application Support

2 weeks ago

Thāne, Maharashtra, India CSB Bank Full time ₹ 20,00,000 - ₹ 25,00,000 per year
Description

To lead the support, maintenance, and enhancement of OFSAA modules and infrastructure, ensuring high availability, performance, and compliance of financial analytics systems used across the organization.

Responsibilities

Managerial Responsibilities:

  1. Provide expert-level support for OFSAA modules including ALM, FTP, PFT, LRM, and Risk Analytics. 
  2. Manage L1 and L2 support for OFSAA applications and interfaces, coordinating with OEMs for bug fixes. 
  3. Act as liaison between technology and business teams for updates and changes. 
  4. Oversee vendor management, service levels, and performance. Lead incident, change, and problem management. 
  5. Mentor support teams, assign tasks, and conduct training. 
  6. Coordinate with InfoSec for system hardening, penetration testing, and patching. 

Functional Responsibilities:

  1. Monitor system performance and ensure optimal functioning of OFSAA environments.
  2. Ensure systems meet regulatory and compliance standards (e.g., Basel, IFRS, local regulations).
  3. Maintain technical documentation, SOPs, and audit trails.
  4. Participate in internal and external audits related to OFSAA system.
  5. Collaborate with business/Operations users and IT helpdesk to resolve day-to-day issues.
  6. Ensure adherence to ITIL standards for incident, change, and problem management.
  7. Maintain technical documentation including workflows, system processes, and compliance reports.
  8. Collaborate with InfoSec and audit teams to ensure regulatory compliance.
  9. Oversee regular system audits, patching, and disaster recovery testing.
  10. Support DR drill execution as along with surround systems.
  11. Support for enhancements and production support fixes.
  12. Support for VAPT mitigation and audit observations (internal, regulatory)
Qualifications

Qualification Needed: MCA/ MTECH/ BTECH

Min Exp: 14 years

Max Exp: 16 years

10+ years of experience in OFSAA application support and IT operations.

Should be having good knowledge in managing OFSAA Support for 3-5 years.

Experience in managing Production and UAT environments.

Certifications (Preferred): Oracle OFSAA, ITIL, PMP

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