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Store Manager
2 weeks ago
Key Responsibilities
Operational Excellence
- Manage end-to-end clinic operations, ensuring smooth daily functioning.
- Implement SOPs to maintain consistency and efficiency across all departments.
- Oversee inventory, stock management, and vendor coordination.
- Ensure compliance with safety, hygiene, and quality standards.
Customer Experience & Relationship Management
- Deliver a customer-first experience with empathy, transparency, and professionalism.
- Handle escalations, resolve queries, and ensure pet parents leave delighted.
- Drive NPS (Net Promoter Score) targets through proactive feedback collection and service improvements.
- Build long-term relationships with pet parents, ensuring repeat visits and loyalty.
Team Leadership & Development
- Supervise doctors, groomers, and support staff to ensure seamless coordination.
- Conduct regular training, performance reviews, and motivate the team to deliver excellence.
- Foster a culture of accountability, learning, and empathy.
Business & Growth
- Monitor clinic P&L, revenue, and cost efficiencies.
- Drive service adoption (consultations, diagnostics, grooming, preventive care, pet food, etc.).
- Support marketing initiatives, local outreach, and community-building activities.
- Contribute insights for scaling operations and improving processes.
Requirements
- Graduate/Postgraduate in Business Administration, Veterinary Sciences, Healthcare, or related fields.
- 2–5 years of experience in managing operations in pet care, QSR, retail, or healthcare.
- Strong understanding of SOPs, process management, and customer service excellence.
- Excellent communication, problem-solving, and people management skills.
- Tech-savvy with the ability to work on CRM, POS, and operational tools.
- Passion for pets and a genuine desire to improve their healthcare experience.
What We Offer
- Competitive salary & performance-based incentives.
- Opportunity to be part of India's fastest-growing pet care brand.
- Growth-driven, collaborative, and pet-friendly work environment.
- Continuous learning and leadership development opportunities.
Job Type: Full-time
Pay: ₹40, ₹60,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person