Manager, Accounts Receivable

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Global Accounts Receivable Manager:

Summary: The Accounts Receivable Manager will play a dynamic role on the team, serving as a key contributor in the Order-to-Cash function. You will lead a team responsible for managing all accounts receivable processes for both direct customers and distribution partners, ensuring timely collections and achieving company targets. This role requires close collaboration with cross-functional teams including Sales, Legal, Services, and Finance to resolve escalations and proactively identify credit risks.

This position requires a driven individual with exceptional leadership, communication, and business acumen. You must be able to work independently, motivate your team, and have the drive to ensure follow-through with increasing volume.

What You Will Be Doing

• Lead, mentor, and manage a team of Accounts Receivable specialists, including setting performance goals, conducting one-on-one meetings, and providing regular coaching.

• Oversee daily team operations, ensuring balanced workloads and accurate, on-time completion of tasks for both direct and partner accounts.

• Develop and implement strategies to improve collections processes, reduce DSO (Days Sales Outstanding), and enhance satisfaction for both customers and partners.

• Analyze Accounts Receivable data to identify trends, forecast collections, and present key findings to senior management.

• Serve as the first escalation point for complex customer and partner billing issues and internal team conflicts.

• Work directly with customers and partners to resolve billing discrepancies and collection issues via email or phone.

• Manage, prioritize, and track all work in a case management system.

• Generate reconciliation reports from various platforms.

• Process Return Authorizations and Credit Memos in NetSuite.

• Collaborate with the Service Desk and Sales teams to review accounts subject to suspension due to nonpayment.

• Perform root cause analysis to resolve complex billing and payment issues.

• Reconcile credit card payments and manage declined charges.

• Oversee the customer and partner onboarding process, including invoice submission portal setup.

What You Bring Along

• Proven leadership and people-management skills with a track record of developing and motivating a team.

• Creative problem-solving skills and the ability to find innovative solutions to complex issues.

• Experience in the SaaS industry, specifically with collections from both direct customers and distribution partners.

• Strong communication (both written and oral) and problem-solving skills, with the ability to interact professionally with customers, partners, and internal teams.

• Deep understanding of Accounts Receivable best practices and the ability to implement them in a fast-paced environment.

• Strong attention to detail and a high level of enthusiasm for your work.

• The ability to work independently and prioritize in a distributed, dynamic, and fast-paced environment.

• Proficiency in MS Office (especially Excel for VLOOKUPs, pivot tables, and analysis).

• Experience with NetSuite, Salesforce, and Avalara.

Education/Work Experience

• Bachelor's degree in Accounting.

• Minimum 6-8 years' experience in collections, with at least 2 years of management experience

• Demonstrated ability to interpret customer financial statements.

• Effective customer service skills

• Basic understanding of global transactions tax