Apparel Group
2 weeks ago
Duties/Areas of Responsibility :
- Handle Tier 1 help desk escalations through tickets or phone.
- Follow up on outstanding requests and ensure timely resolution.
- Logging customer/employee queries and analyzing call logs to spot trends and underlying issues.
- Escalating IT issues to Level 2 support as and when required.
- Installation and configuration of Software/Hardware.
Skill Set :
- Knowledge of computer operating systems, hardware, and software.
- Basic knowledge of Programming languages/Database Management Systems.
- Knowledge of Ticketing system
- Experience in Point-of-Sale systems a plus.
- Strong verbal and written communication skills
- Excellent problem-solving and analytical skills
Preferred Qualifications :
- Experience working as an IT help desk technician or in a similar customer support role
Others :
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