Hiring For International Voice Process Mumbai

3 days ago

Navi Mumbai, Maharashtra, India Sutherland Full time

We are hiring enthusiastic and customer-oriented individuals for our International Voice Process (Day Shift). This is a customer support role involving voice communication with international clients.

Key Responsibilities:

-Employees are expected to interact with UAE based customers.

-Provide high-quality voice-based support to international customers.

-Handle queries via calls in a timely and professional manner.

-Troubleshoot and resolve customer issues effectively.

-Maintain customer satisfaction and adhere to quality and performance standards.

-Work in Day shifts

Candidate Profile:

-Excellent English communication skills (both verbal & written).

-Strong interpersonal and problem-solving skills.

-Basic proficiency in MS Office tools (Outlook, Word, Excel).

-Good typing speed and computer navigation skills.

-Team player with a proactive and professional attitude.

Eligibility Travel Boundaries:

Only candidates residing within 1.5 km from the nearest railway station in the below areas are eligible to apply:

-Central Line: Kalyan to Sion.

-Harbour Line: Wadala to Panvel (Excluding Taloja & Sukhapur)

-Western Line: Chandivali & Mira Road (via Golden Nest Circle, Ghodbunder Road)

Shift & Weekly Off:

Shift: Any 9hrs shift between 9AM - 9PM

Weekly Off: 5 days working & 2 rotational offs

Perks & Benefits:

-Lucrative performance-based incentives.

-Cab facility for safe and convenient travel.

-Travel allowance including Medical insurance coverage.

-Work-life balance with 2 weekly offs.

NOTE:

Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to

Role: Customer Retention - Voice / Blended Industry Type: BPM / BPO Department: Customer Success, Service & Operations Employment Type: Full Time, Permanent Role Category: Voice / Blended Education UG: Graduation Not Required

Join us and be part of a dynamic team driving global customer satisfaction

Kindly Contact HR Prerana

Email ID :

Preferred candidate profile

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