Hiring For International Chat Process
7 days ago
IntouchCX is a global customer care and technology company. With over 20 years of experience, 18,000+ team members, and campuses around the globe, were obsessed with providing remarkable customer experiences for the worlds most innovative brands.
Job Summary:
Join our dynamic International Chat Support Team at IntouchCX. We are looking for candidates with a minimum of 6 months experience in chat-based international customer support. If you are an excellent communicator with a customer-first mindset and are ready to join immediately we want to hear from you
Key Responsibilities:
- Respond to customer inquiries via live chat in a timely and accurate manner
- Troubleshoot product/service issues and escalate when necessary
- Maintain detailed and accurate customer interaction records
- Provide information about products, services, and policies
- Collaborate with other support team members to ensure a consistent customer experience
- Adhere to performance metrics, including response time and customer satisfaction
Requirements:
- Excellent written communication skills in English
- Previous experience in a customer service or chat support role (6 Months)
- Ability to work flexible shifts
- Strong problem-solving and multitasking skills
- Familiarity with CRM tools and chat platforms
Perks & Benefits:
Provident Fund (PF) & ESI / Health Insurance
2-Way Transportation (Pick-up & Drop)
Attractive Incentive Plans Based on Performance
5 Working Days with 2 Weekly Offs
Interested Candidates Please reach out Below recruiter.Contact HR Khaja: Call:
Walkin location: Mindspace B16Mindspace 5th Floor, Backside of Inorbit Mall )
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