Lead platform Engineer

About StarRez

StarRez is the global market leader in student housing software and residential community management. Our cloud software solutions serve 1,300 institutions across 25 countries, with over 3 million beds. With a customer satisfaction score of 99%, many of the most prestigious Universities, Colleges and Property Managers across the globe rely on StarRez to transform their student residential experience. Along with the recent combination of Adirondack Solutions, Seattle Technology Group, RMS, and College Pads, this growing scale enables even greater opportunities to expand community value through our product capabilities and services. We provide opportunities for students and residents to Thrive

StarRez operates globally across the USA, UK, Canada, and Australia. The India Center is a pivotal extension of our growth strategy, focusing on building world-class centers of excellence teams while fostering a seamless blend of StarRezs core values with Indias dynamic talent ecosystem.

The Role

We are looking for a Lead Platform Engineer with extensive Software Engineering background and strong business acumen to join and help lead our rapidly growing global team supporting SaaS products.

You are an experienced .NET Software Engineer with extensive demonstrable experience of leading teams that design, build and operate cloud-based SaaS products and platforms. You are passionate about cultivating an environment that provides growth and opportunity for all team members and energizes them to do their best work.

In this role, you will lead from the front by applying and sharing your Software Engineering experience in a team responsible for the performance and reliability of our SaaS products and the development and enablement of internal systems and capabilities that eliminate manual work through automation.

You'll be joining our Platforms teams with globally dispersed Site Reliability and Platform Engineers in a "follow the sun" model to operate our products on a multi-region cloud platform.

What You Will Own

• Build, manage, and mentor a high-performing Platform Engineering team, fostering a culture of collaboration, accountability, and continuous development.
• Ensure timely and efficient delivery of the teams project and reactive work to support the needs of the business in alignment with Product and Technology Roadmaps
• Provide coaching, training, and career development opportunities to strengthen the team's skills and performance
• Ensure effective planning and allocation of team capacity through project management, planning/estimation, risk management and predictable delivery while creating visibility of all work
• Provide technical leadership and mentoring across teams through knowledge sharing sessions, pair programming, code reviews and solution design
• Translate business problems and complex requirements into simple, tractable technical solutions
• Contribute to the preparation and execution of Product & Technology roadmaps
• Implement and maintain monitoring/alerting/logging systems to identify and respond to incidents
• Conduct/participate in Root Cause Analyses (RCAs) and blameless post-mortems
• Participate in on-call rotations to ensure system reliability and rapid incident response.
• Ensure scalability and efficiency of cloud infrastructure and systems to handle traffic and data growth
• Collaborate with product engineering teams to design/build fit-for-purpose and observable software
• Lead innovation within the platform team, and ensure that successful ideas are evangelized and propagated across the company.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or similar
• Recent and proficient experience development in C#/.NET
• Proven experience (3+ years) Leading Platform Engineering or Site Reliability Engineering teams
• Recent and proficient experience (8+ years) in C#/.NET development
• Experience (2+ years) working on a SaaS platform, preferably in a leadership capacity
• Proven track record of designing, building and operating highly-available and performant production environments, preferably using Kubernetes
• Proficiency with one or more public cloud providers such as Azure, AWS or GCP
• Proficiency using Infrastructure as Code (IaC) tools such as Terraform
• Experience with monitoring, observability and logging tools such as DataDog, Prometheus, Grafana, or similar.
• Strong business acumen and strategic thinking capabilities
• Exceptional leadership, communication, and interpersonal skills, with the ability to engage at all levels with non-technical as well as technical audiences
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities with a positive attitude.

Preferred Qualifications:

• Relevant certifications in cloud platforms (e.g., Microsoft Certified: Azure Solutions Architect) and DevOps practices (e.g., Certified Kubernetes Administrator) are a plus
• Experience in database management/performance tuning, particularly MSSQL.
• Experience working with frontend technologies (React)

Even if you don't have all of the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you

Reasons to join our Team

StarRez is not just a workplace—it's a place to belong, build, and grow.

• A Culture That Lasts: Many of our team members have been with us for 20+ years—a testament to our people-first philosophy.
• Global Impact, Local Ownership: Join a team that spans across Australia, the USA, the UK, and Canada, working on industry-leading solutions, while building the centre up from ground up.
• Long-Term Vision: We're not here for short-term gains. We invest in our people for the long haul, creating an environment where you can grow, lead, and thrive.
• Innovation with Stability: Backed by Vista Equity Partners, we combine the agility of a scaling SaaS company with the stability of long-term industry leadership.
• Z-Factor: We take pride in our culture of passion, care, and high performance. The Z-Factor defines how we support our teams, foster growth, and ensure that everyone at StarRez thrives.

If you are excited about building game-changing products in a high-impact, collaborative environment—StarRez India is the place for you.

We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply.

Notice to external Recruiters and Recruitment Agencies:

StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future.