ERP Software Support

1 day ago


Ahmedabad, Gujarat, India arth infosoft Full time ₹ 4,00,000 - ₹ 6,00,000 per year

ERP Software Support

  • Provide customers with timely and effective technical support via email, phone, or ticketing system.
  • Must be able to communicate with programmers.
  • Handling client inquiries and providing technical support.
  • Analyze software issues reported by customers, identify root causes, and create solutions or workarounds.
  • Guide customers through troubleshooting steps to resolve software issues.
  • Database maintenance.
  • Test new software updates and provide feedback so that we can improve.
  • Report software bugs to the development team and keep track of their resolution status.
  • Communicate effectively with customers, coworkers, and management to ensure a clear understanding of issues and progress.
  • Gather customer feedback on software usability, performance, and features and send it to the appropriate teams.
  • Provide customers with training and guidance on how to effectively use software features.
  • Create and promote strong, long-term relationships with clients.


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