FinOps Manager

FinAcct Technologies is an ITEs/BPO company providing high quality flexible BPO services. FinAcct Technologies founded with purpose to enable companies to embrace an exceptional service in finance, accounting, consulting, marketing, Backoffice, IT services, ITeS solutions by leveraging the best stack of an outsourcing partnership that fit their needs.

We are looking for talented and enterprising candidates who have strong Corporate Accounting and Operations acumen and willingness to learn the unknown and grow with the organization.

Whats In It for You:

• Be a part of the growing and transformation journey.
• This is the place to learn and enhance your skills while having the chance to work in the enterprise level service Industry.
• Continuous learning and development opportunities to develop with Organization.

MNC and US accounting process experience is a mandate.

This position will report to Director - Operations.

We are looking for a sharp, experienced creative edge, critical thinking skills, with a strong desire and tenacity to be part of growing US based client. This role has a significant level of autonomy and authority to make decisions, set priorities and direction specific to the achievement of business outcomes, in consultation with the Directors.

You should be an initiative-taker, motivated, with good people skills as well as a positive and flexible approach to problems. The applicant should have the ability to thrive in a fast-paced, tight deadline delivery timeline.

What We Are Looking For:

• Hands-on experience in leading R2R function for US based Company.
• Support effective business operations by leading people, business planning and administrative and business functions.
• Should have experience in US GAAP accounting and Financial Statement preparation.
• Should be able to lead client meetings, Business review calls.
• Work with US counterparts in driving key process initiatives.
• Proactively act to identify and mitigate risks to the business and clients.
• Manage and publish daily, weekly, and monthly performance scorecards.
• Manage and own the process SLAs agree with client.
• Identify emerging issues/risks and their implications.
• Able to interpret Financial Statements to help Executive team to make decisions.
• Conduct, monthly, quarterly, and annual one-on-one with team and perform the year end appraisal and performance management.
• Inspire and motivate team, provide direction and manage performance Guide, support, coach and mentor team members.
• Should be an Individual contributor.
• Develop and maintain effective working relationships and open channels of communication to identify and validate potential business opportunities.
• Seek/maintain specialist knowledge/advice and participate in discussions regarding innovation and best practice.
• Establishes and implements short- and long-range organizational goals, objectives, strategic plans, policies, and operating procedures; monitors and evaluates programmatic and operational effectiveness, and effects changes required for improvement.
• Provides strategic advice and recommendations to leadership in the development, implementation, and evaluation of new or modified operating policies, practices, and procedures within the specified functional area of focus.

Responsibilities:

• Manage Service Delivery: Oversee the end-to-end delivery operations, ensuring with SLAs, and quality standards,
• Team Leadership: Lead, mentor, and develop a team of operations professionals, providing guidance, support, and coaching to achieve performance targets and career growth.
• Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs, addressing concerns, and driving continuous improvement in service delivery.
• Process Improvement: Identify opportunities for process optimization, automation, and efficiency enhancements to drive operational excellence and cost savings.
• Change Management: Lead the implementation of changes in processes, systems, or organizational structure, ensuring smooth transitions and minimal disruption to operations.
• Risk Management: Identify, assess, and mitigate operational risks, implementing controls and contingency plans to safeguard business continuity and minimize exposure.
• Performance Monitoring: Develop and maintain performance metrics and KPIs to track operational performance, analyze trends, and drive continuous improvement initiatives.

Behavioral Skills:

• Leadership: Proven ability to inspire, motivate, and lead teams to achieve performance targets and exceed client expectations.
• Strategic Thinking: Strong analytical and strategic planning skills to identify opportunities, anticipate challenges, and drive long-term business success.
• Communication: Excellent verbal and written communication skills to effectively convey ideas, influence stakeholders, and build collaborative relationships.
• Problem-Solving: Demonstrated ability to analyze complex issues, identify root causes, and develop pragmatic solutions to overcome operational challenges.
• Change Management: Experience in leading organizational change initiatives, fostering a culture of innovation, adaptability, and continuous improvement.
• Stakeholder Management: Proven ability to build and maintain effective relationships with internal and external stakeholders, including clients, senior management, and cross-functional teams.

Basic Qualifications:

• Commerce graduate or equivalent with 10-13 years of work experience having 5years of team and client management experience. CA/CPA Qualified preferred.
• Strong analytical skills and problem-solving skills.
• Working knowledge of organization development and change management methodologies, principles and practices with experience in process re-design.
• Proactive, takes initiative, self-motivated, team player.
• Business acumen, Analytical approach, understanding of general business development and operations.
• Prior experience in similar BPO/Shared Service Function of MNC.
• Proficiency in project management methodologies, tools, and techniques.
• Experience in continuous improvement initiatives.
• Ensure the effective allocation and utilisation of resources to ensure that planned programs of work are completed according to program and project objectives.
• Using personal influence, negotiation, and leadership skills to facilitate and drive client responsiveness and engagement. Build partnerships to ensure acceptance of solution concepts and target outcomes.
• Knowledge of accounting tools, namely QuickBooks, NetSuite, Oracle would be an added advantage.
• Should be willing to work in US Shifts.
• Can join immediately.
• Should work from office only.

Industry: Outsourcing / BFSI / Accounting

Permanent Shift: 5:30 PM to 2:30 AM.

Location: Madhapur, Hyderabad.

Notice period: Maximum 30days.