Manager, GBS Banking CPM COO

Job ID: 41368

Location: Bangalore, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 8 Oct 2025

Job Summary

Strategy

• Develop and implement strategies for efficient vendor onboarding, Intra Group and Arrangement (IGA), and Service Level Agreements (SLAs) to support the Banking, Structured Finance and Risk (S&FR) and Credit and Portfolio Management (CPM) businesses.
• Align vendor management practices with the overall strategic objectives of the Banking and CPM COO team.
• Continuously evaluate and improve processes to ensure they meet the evolving needs of the business and regulatory environment.

Business

• Collaborate with internal stakeholders to understand business requirements and ensure vendor services align with these needs.
• Manage vendor relationships to ensure high-quality service delivery and compliance with contractual obligations.
• Oversee the end-to-end vendor onboarding process, ensuring timely and accurate execution.
• Monitor and report on vendor performance, identifying areas for improvement and implementing corrective actions as necessary.

People and Talent

• Provide guidance and support to team members involved in vendor onboarding, IGA, and SLA management.
• Foster a culture of continuous improvement and professional development within the team.
• Ensure adequate training and resources are available to team members to perform their roles effectively.

Risk Management

• Identify, assess, and mitigate risks associated with vendor onboarding, IGA, and SLA management.
• Ensure compliance with internal policies, regulatory requirements, and industry best practices.
• Develop and maintain a risk management framework for vendor relationships, including regular risk assessments and audits.

Regulatory & Business Conduct

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements and internal policies.
• Promote a culture of ethical behavior and compliance within the team.
• Stay updated on relevant regulatory changes and ensure the team adapts processes accordingly.

Key Responsibilities

• Work with business leads to manage the vendor selection and onboarding process, ensuring compliance with internal policies and regulatory requirements.
• Coordinate with relevant departments to gather necessary documentation and approvals.
• Conduct due diligence and risk assessments on potential vendors.
• Develop, negotiate, and manage SLAs with vendors to ensure service quality and performance.
• Monitor vendor performance against SLAs and address any issues or breaches.
• Regularly review and update SLAs to reflect changing business needs and regulatory requirements.
• Facilitate effective communication and coordination between different business units involved in intra-group arrangements.
• Develop, review, and manage intra-group agreements to ensure clarity and compliance with internal policies.
• Monitor the performance of intra-group arrangements to ensure they meet agreed standards and deliver value to the bank.
• Address and resolve any issues or conflicts that arise within intra-group arrangements promptly.

Key Stakeholders

• Banking & CPM COO team
• Banking, SFR & CPM business teams
• Risk Management teams
• Compliance and Legal departments
• Vendors and third-party service providers

Skills and Experience

• Manage Conduct
• Manage Risk
• Manage People
• Problem Solving skills
• SAS/ Python/ SQL
• Analytical Skills

Qualifications

• Proven experience in contract management, vendor management, or a related field, typically 5+ years.
• Experience in managing intra-group agreements or financial services industry is highly desirable.
• High level of accuracy and attention to detail in reviewing and drafting agreements.
• Excellent verbal and written communication skills.
• Advanced skills in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Familiarity with document management systems and electronic signature platforms.
• Ability to manage multiple agreements and projects simultaneously in a fast-paced environment.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.