Field Engineer

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Job Description – Field Engineer (Electrical)- KERALA AND MAGLORE BRANCH
Company: Otis Elevator Company
Position Overview
Otis, the global leader in elevator and escalator manufacturing, service, and modernization, is seeking a Field Engineer (Electrical) to strengthen our on-site technical support team. In this hands-on role, you will provide expert assistance at customer locations, with a focus on electrical diagnostics, callback resolution, system enhancements, and Root Cause Analysis (RCA). By leveraging your technical expertise, you will help uphold Otis's commitment to safety, operational reliability, and exceptional customer experiences.

Key Responsibilities

Perform in-depth electrical diagnostics on elevator systems, including controllers, variable frequency drives, safety circuits, and network communication protocols.

Review callback trends and quality feedback, identify recurring issues, and implement targeted corrective and preventive strategies.

Lead Root Cause Analysis (RCA) investigations for electrical component failures and develop permanent corrective actions.

Support installation crews and site personnel in resolving complex technical challenges during setup and commissioning.

Execute Product Upgrade Instructions (PUIs), validate their effectiveness on-site, and ensure seamless integration.

Investigate component failures, document findings, and provide actionable insights to manufacturing and R&D teams.

Deliver hands-on training and mentorship to field technicians, enhancing their electrical troubleshooting skills.

Collaborate with quality, engineering, and customer service teams to address high-priority issues and optimize system performance.

Ensure strict compliance with Otis safety standards, quality procedures, and industry regulations.

Qualifications & Skills

Bachelor's Degree or Diploma in Electrical or Electronics Engineering (or a related field).

5-8 years of practical experience in elevator or escalator maintenance, installation, or commissioning.

Strong knowledge of elevator controls, including microprocessor controllers, motor drives, CAN bus, serial communication, and safety mechanisms.

Proficiency with diagnostic tools, including multimeters, oscilloscopes, specialized software, and elevator-specific equipment.

Proven ability to analyze callbacks, implement preventive measures, and prepare RCA reports.

Excellent communication and reporting skills for technical documentation and stakeholder interaction.

Demonstrated ability to train and mentor field staff, improving technical competency across teams.

Commitment to Otis core values: Safety, Quality, Customer Focus, and Continuous Innovation.

Key Competencies

Advanced Electrical Diagnostics & Root Cause Analysis

Callback Trend Analysis & Quality Improvement

Product Upgrade Implementation & Validation

Component Failure Investigation & Reporting

Technical Training & Field Mentorship

Safety Protocol Enforcement & Regulatory Compliance

Customer-Centric Problem Solving & Collaboration

Apply today to join us and build what's next.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at

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