Freshers / EXP @ International Technical Support Engineer

13 hours ago

Bengaluru Pune, India KVC CONSULTANTS LTD Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Job description

Greetings from KVC CONSULTANTS LTD

We Are Hiring For Leading IT Company.

Job Locations :----

1) PUNE - HINJEWADI PHASE - 2

2) BANGALORE- ELECTRONIC CITY

3) Hyderabad - Gachibowli

Salary : Rs 4 LPA -- FOR 1 YEAR PLUS EXP

FRESHERS -- Rs LPA

Language: Proficient in English (Read + Write + Speak )

Role purpose:

Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests

Roles and Responsibilities ---

  • Opens, logs, prioritizes, assigns, and closes calls logged in the IT SD
  • Asks the Customer End User for all relevant information concerning the call made or issue reported by the Customer End User
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution
  • Routes the enquiries to Resolver Groups as appropriate
  • Re-routes misdirected calls
  • Escalates tickets which have not been resolved by SD, in accordance with Customer escalation procedures
  • Provides status and updates on tickets to authorized users
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction

Language: Proficient in English (Read + Write + Speak )

1 Technical Support Specialist

  • Provide Tier 1 and Tier 2 technical support for Microsoft platforms and tools
  • Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
  • Support users with Windows operating systems

2 Technical Support -Gaming Service

  • Provide technical support for gaming consoles and services
  • Assist with account issues, payments, and subscriptions
  • Handle customer inquiries through phone, chat, and email
  • Guide users through setup, troubleshooting, and product features

Mandatory Language Skill: Prior SD experience and good English speaking skills

DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD ,BANGALORE SD OR HYBD - SD -- WITH YOUR RESUME .

HR FATIMA

HR SHIVANGI

HR DIVYA

HR AREESHA

#KVC CONSULTANTS LTD #

#NO PLACEMENT CHARGES#

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