Support Coordinator

4 days ago

Cochin, Kerala, India Shop Your Job Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job description:

Job Description – Assistant Support Coordinator

Position Overview

We are seeking a highly organized, presentable, and client-focused Assistant Support Coordinator to join our team. The role combines office administration, client onboarding, CRM management, social media support, and executive assistance to the CEO. As the front face to clients, the Assistant Support Coordinator will work closely with all key departments—Project, Marketing, Sales, and Finance—ensuring smooth communication, coordination, and execution of tasks across the organization.

Key Responsibilities

1. Client & Project Coordination

● Manage client onboarding and maintain records in the CRM system.

● Coordinate client meetings, calendar bookings, and follow-ups.

  • Act as a bridge between clients and internal teams to ensure smooth workflow.
  • Prepare and share business proposals (BP) with clients.

● Support in marketing and sales calls, messages, and follow-ups.

2. Office & Administration

● Manage office administration, documentation, and overall setup.

● Maintain attendance records and general compliance.

● Provide assistance to the CEO and leadership team in daily operations.

● Support cross-departmental communications and reminders.

3. Marketing & Sales Support

● Assist in marketing and sales target planning with reports and trackers.

● Support WhatsApp API marketing and coordinate with freelancers/vendors.

● Provide assistance in campaign execution and reporting.

● Coordinate with the design team for marketing content and creatives.

4. Social Media Management

● Support client and in-house social media accounts.

● Oversee content creation, scheduling, posting, and boosting ads.

● Coordinate with clients for approvals and confirmations.

● Prepare monthly reports in Excel and share with clients.

5. Finance & Billing Support

● Coordinate with the finance team for billing, invoices, and payment follow-ups.

● Track payments and share updates with management.

Qualifications & Skills

● Freshers will be given priority.

● Bachelor's degree in Bachelor of Social Work, Masters in Social work, Business Administration, Management, or related field.

. ● Excellent command of MS Excel (Pivot Tables, VLOOKUP, Conditional Formatting, Reports, Dashboards).

● Strong CRM knowledge and data management skills.

● Excellent communication (verbal & written) and interpersonal skills.

● Presentable, client-oriented, and professional in interactions.

● Strong team coordination and multitasking abilities.

● Proficiency in MS Office/Google Workspace.

● Knowledge of social media platforms and digital marketing tools is an advantage.

Key Attributes

● Responsible, organized, and detail-oriented.

● Positive attitude with excellent client-handling skills.

● Strong follow-up and reminder management ability.

● Ability to work closely with the senior leadership.

● Team player with problem-solving mindset.

Job Type: Full-time

Work Location: In person

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Benefits:

  • Paid time off
  • Work from home

Work Location: In person

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