Lead Post

3 days ago

Ahmedabad, Gujarat, India Livspace Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Role & responsibilities

  • Continuously work on improvising the quality of after-sales services and to ensure

customer satisfaction in all circumstances.

  • Answering calls and emails to update customers about their queries.
  • Assisting clients with every possible support being the only POC for all the queries

related to the product, services, and warranty.

  • Able to make decisions and organize solutions independently. Strong organizational capability.
  • Working on with different departments to ensure the issue resolution in stipulated time

period.

  • Keeping records of customer queries Update, complaints, comments, inquiries.
  • Follow up to ensure that appropriate action has been taken on customer requests and

complaints

  • Feedback calls to customer

Preferred candidate profile

  • In-depth knowledge and technical hold over the Interior Product(Modular, Custom &

services)

  • Sound knowledge to analyze the root cause of the issue and to provide a solution.
  • Knowledge about the installation process of Modular, Civil and Custom work.
  • Well versed with the Hardware, materials specification and technical details.
  • Strong verbal articulation, presentation, and written communication skills.
  • Good listener with active problem-solving skills
  • Good interpersonal and analytical skills
  • Flexible with work timings/ schedule and availability.

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