Accounts Receivable Caller

3 days ago

Mysore, Karnataka, India 3Gen Consulting Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Designation: AR Caller

Department: Revenue Cycle Accounts Receivable

Reporting To: Team Lead – Accounts Receivable

Location: Pune, Work from Office

Job Type: Full Time, Permanent

Shift: US Shift / India Night Shift

Role Overview:

An AR Caller is responsible for handling US healthcare providers' Accounts Receivable.

Job Responsibilities:

  • Review the claim allocated and check status by calling the payer or through IVR /Web Portal
  • Responsible for calling insurance companies in the US and following up on outstanding accounts receivable
  • Ask relevant questions depending on the issue with the claim and record the responses
  • Prepare call notes, initiate or execute the corrective measures by sending necessary documents to Payers
  • Record the actions and post the notes on the customer's revenue cycle platform
  • Ensure that the quality and production are met as per expectations
  • Understanding of denials and denial reasons and obtain resolution from carriers
  • Claim submission – Electronic, Paper or Direct Data Entry (DDE)
  • Use appropriate client specific call note standards for documentation

Job Requirements:

  • Should have a minimum of 1 years of experience in A/R calling for the US healthcare provider market.
  • Prior experience of working in a medical billing company and use of medical billing software will be considered an advantage. Client's medical billing software training will be provided.
  • Should have strong revenue cycle and denial management knowledge
  • Knowledge of HIPAA, Insurances and their Plans, Worker's Comp, No-Fault
  • Strong oral and written communication skills (English)
  • Excellent Calling etiquette
  • In-depth knowledge of MS office
  • Ability to multi-task

Education & Certification Requirements

  • Undergraduate, Graduate and/or Postgraduate degree

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