Assistant Cafe Manager

6 days ago

Mumbai, Maharashtra, India Cococart Ventures Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Role: Store Manager

Location: Mumbai Airport

Concept: Luxury Boutique

About the Role:

We are seeking a polished, passionate, and performance-driven Store Manager to lead our luxury

chocolate boutique at the airport. This role is perfect for someone who enjoys curating memorable

customer experiences, leading a high-performing team, and taking full ownership of store

operations.

Key Responsibilities:

Customer Experience & Service Excellence


• Ensure every customer receives warm, personalized, and luxury service


• Maintain a calm, elegant environment that reflects the brands premium identity


• Train the team to offer guided tastings, gifting consultations, and product storytelling

Team Management


• Lead, mentor, and schedule staff to ensure optimal floor coverage and energy


• Drive team motivation, performance reviews, and grooming standards


• Support onboarding and continuous training of staff in line with brand guidelines

Store Operations & Inventory


• Oversee daily operations, including opening/closing, cleanliness, stock checks, and cash

management


• Maintain accurate inventory and coordinate with the warehouse for replenishments


• Ensure adherence to all SOPs, especially airport regulations and compliance

Sales & Performance Monitoring


• Achieve store sales targets through active floor leadership and sales coaching


• Track daily performance, analyze customer patterns, and suggest ideas to improve

conversion and upselling


• Maintain proper reporting on sales, footfall, and staff KPIs

Visual Merchandising & Presentation


• Ensure the store is visually stunning and displays are aligned with VM guidelines


• Coordinate seasonal updates and brand campaigns in-store

What Were Looking For:


• 35 years of experience in premium or luxury retail/hospitality (chocolates, food, beauty, or

fashion preferred)


• Strong leadership with excellent communication and grooming


• Passion for customer experience, attention to detail, and a refined sense of aesthetics


• Comfortable working in airport shift schedules and maintaining high standards daily


• Hands-on, reliable, and solution-oriented

What Youll Love:


• Managing a boutique that brings smiles and indulgence to travellers


• Being the face of a luxury brand in a unique, high-traffic location


• Leading a warm, engaging, and service-focused team

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