Telecalling Executive

1 day ago

Satya Vihar Bhubaneswar, India VK Services Enterprise Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Key Responsibilities of a Telecaller:

  • Making outbound calls:
  • Telecallers contact potential customers to introduce products or services, explain their features and benefits, and attempt to generate interest.
  • Handling inbound calls:
  • They also receive and respond to customer inquiries, addressing concerns, providing information, and resolving issues.
  • Generating leads and sales:
  • A core responsibility is to convert potential customers into leads and ultimately close sales through persuasive communication.
  • Gathering information:
  • Telecallers collect customer data, feedback, and preferences to understand their needs and tailor their approach.
  • Maintaining accurate records:
  • They meticulously document all customer interactions, call logs, and sales data for future reference and analysis.
  • Following up with leads:
  • Telecallers actively pursue potential customers who have shown interest, ensuring they receive the necessary information and support to make a purchase.
  • Meeting sales targets:
  • Telecallers are often evaluated on their ability to meet or exceed sales quotas and achieve specific performance goals.
  • Resolving customer complaints:
  • They handle customer complaints professionally and efficiently, aiming to find satisfactory solutions and maintain positive relationships.
  • Staying updated on products and services:
  • Telecallers need to be knowledgeable about the products or services they are selling, including their features, benefits, and pricing.

Essential Skills for a Telecaller:

  • Excellent communication skills:
  • Telecallers must be articulate, persuasive, and able to communicate effectively both verbally and in writing.
  • Strong interpersonal skills:
  • They need to build rapport with customers, handle objections, and create a positive customer experience.
  • Problem-solving skills:
  • Telecallers should be able to quickly identify and resolve customer issues and concerns.
  • Time management skills:
  • They need to manage their time effectively to make a high volume of calls and meet performance targets.
  • Positive attitude:
  • A positive and resilient attitude is essential for handling rejection and maintaining motivation.
  • Product knowledge:
  • Telecallers must have a thorough understanding of the products or services they are selling.

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