Appian Support Analyst

2 days ago

Mumbai, Maharashtra, India Growel Softech Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 8,00,000 per year
:

Skills Required-Appian, MySQL, MariaDB Job Requirements Ability to implement end to end process automation using Appian Low code/No Code platform. Building performant applications with enriched intuitive user experience (UX). In-depth understanding about the Appian technology platform features Records, CDTs, Process Models, Data Store, Data Store Entity, Groups/Group Types Security, Integrations, Web API, Connected System, AI Skills, Decisioning, Business Rules, Translation Sets, Expression Query Rules, Appian RPA, Tasks, Reports, Site, Tempo, Portals, Plugins Smart Services, Scheduler/Batch Jobs, or event-based polling etc. Good understanding about the relevance of different type of Logs monitoring in Appian. Staying abreast with cutting edge technology skills Appian is evolving with every quarterly release such as Appians Data Fabric, Records Chat, Appian AI Copilot, Gen AI Prompt builder, Case Management Studio etc. Strong understanding adherence to Appian Best Practices.

Building applications using Record centric approach. Ability to understand underlying Appian architecture (Cloud vis--vis On Prem). Implementing SSO using SAML.

Good understanding about different Authentication Protocols such as OAuth2.0, LDAP, SAML, API Key etc. Solid understanding of Integration services (REST/SOAP) Good understanding of Exception Handling Escalations mechanisms. Strong analytical, logical Problem-solving skills. Should have experience working with Agile methodology and familiar with different scrum ceremonies.

Should be sincerely coordinating with team and different stakeholders during development, testing, deployment, and support. Follow the best practices in code promotions and application packages deployments. Should be able to work independently as well collaboratively in team.

Should help enable growing the team capacity by organizing training sessions for newly onboarded YPs/Juniors. Resource should proactively work on Incident tickets, Service Request Tickets, Problem Tickets, resolving batch job abends, Major and Minor Enhancements, support DR testing, client audits.

Application Production Support experience Experience in Problem/Incident/Change Management processes and any ITSM tool (JIRA/AZURE DevOps, Confluence, or any other ALM tools) Flexibility and Availability to drive and resolve Incidents for Production Support in 24 * 7 Environment in case of escalations. Strong customer orientation, communications skills Experience in SCM domain

Named Job Posting? (if Yes - needs to be approved by SCSC)

Additional Details

  • Global Grade : C
  • Level : To Be Defined
  • Named Job Posting? (if Yes - needs to be approved by SCSC) : No
  • Remote work possibility : Yes
  • Global Role Family : To be defined
  • Local Role Name : To be defined
  • Local Skills : Appian
  • Languages Required: : ENGLISH
  • Role Rarity : To Be Defined

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