Appian Support Analyst

1 week ago

Mumbai, Maharashtra, India Growel Softech Pvt. Ltd. Full time ₹ 2,00,000 - ₹ 8,00,000 per year
:

Skills Required-Appian, MySQL, MariaDB Job Requirements Ability to implement end to end process automation using Appian Low code/No Code platform. Building performant applications with enriched intuitive user experience (UX). In-depth understanding about the Appian technology platform features Records, CDTs, Process Models, Data Store, Data Store Entity, Groups/Group Types Security, Integrations, Web API, Connected System, AI Skills, Decisioning, Business Rules, Translation Sets, Expression Query Rules, Appian RPA, Tasks, Reports, Site, Tempo, Portals, Plugins Smart Services, Scheduler/Batch Jobs, or event-based polling etc. Good understanding about the relevance of different type of Logs monitoring in Appian. Staying abreast with cutting edge technology skills Appian is evolving with every quarterly release such as Appians Data Fabric, Records Chat, Appian AI Copilot, Gen AI Prompt builder, Case Management Studio etc. Strong understanding adherence to Appian Best Practices.

Building applications using Record centric approach. Ability to understand underlying Appian architecture (Cloud vis--vis On Prem). Implementing SSO using SAML.

Good understanding about different Authentication Protocols such as OAuth2.0, LDAP, SAML, API Key etc. Solid understanding of Integration services (REST/SOAP) Good understanding of Exception Handling Escalations mechanisms. Strong analytical, logical Problem-solving skills. Should have experience working with Agile methodology and familiar with different scrum ceremonies.

Should be sincerely coordinating with team and different stakeholders during development, testing, deployment, and support. Follow the best practices in code promotions and application packages deployments. Should be able to work independently as well collaboratively in team.

Should help enable growing the team capacity by organizing training sessions for newly onboarded YPs/Juniors. Resource should proactively work on Incident tickets, Service Request Tickets, Problem Tickets, resolving batch job abends, Major and Minor Enhancements, support DR testing, client audits.

Application Production Support experience Experience in Problem/Incident/Change Management processes and any ITSM tool (JIRA/AZURE DevOps, Confluence, or any other ALM tools) Flexibility and Availability to drive and resolve Incidents for Production Support in 24 * 7 Environment in case of escalations. Strong customer orientation, communications skills Experience in SCM domain

Named Job Posting? (if Yes - needs to be approved by SCSC)

Additional Details

  • Global Grade : C
  • Level : To Be Defined
  • Named Job Posting? (if Yes - needs to be approved by SCSC) : No
  • Remote work possibility : Yes
  • Global Role Family : To be defined
  • Local Role Name : To be defined
  • Local Skills : Appian
  • Languages Required: : ENGLISH
  • Role Rarity : To Be Defined

  • Support Analyst

    2 days ago

    Navi Mumbai, Maharashtra, India Kiya Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Dear Candidates,We are hiring for Support AnalystSkills- Linux/Unix, Shell, SQL, L2 supportLocation- MumbaiExp- 5+ yearsNotice Period- Immediate to 30 days onlyTechnical QualificationAbility to multi-task, work under pressure & tight deadlinesSelf-motivated and highly professional with ability to lead and take ownership and responsibilityTeam player with...

  • It Support Analyst

    1 week ago

    Mumbai, Maharashtra, India Enermech Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    We are seeking an experienced IT Support Analyst to join our dynamic IT team in Mumbai. The ideal candidate will be responsible for providing comprehensive desktop and IT support, managing the helpdesk system, and contributing to strategic IT projects. This role offers the opportunity to work closely with a global IT team and gain hands-on experience across...

  • Application Support Analyst

    1 week ago

    Mumbai, Maharashtra, India Zycus Infotech Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    About UsZycus, recognized by leading analyst firms in procurement technology, empowers teams to unlock deep value through its comprehensive Source-to-Pay (S2P) solutions. At the heart of our S2P solution is the Merlin Agentic Platform, which orchestrates intelligent AI agents to deliver simplified, efficient, and compliant processes.The Merlin Intake Agent...

  • Trade Support Analyst

    1 week ago

    Mumbai, Maharashtra, India Alumni Career Site Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    As a Trade Support Analyst within the Trade Operations team, your role is crucial in ensuring accurate processing and enhancing process efficiency. You will be responsible for: - Processing accurately in line with SOPs - Identifying and escalating errors/exceptions - Responding to routine queries/complaints - Focusing on audit in all activities - Complying...

  • Spanish language Support analyst

    1 week ago

    Mumbai, Maharashtra, India LTIMindtree Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Role:Spanish language Support analystExperience:5-10 yearsLocation: Mumbai and PuneNotice Period: Immediate to 30 daysJob Description:Should have Spanish language proficiencyGood to have Spanish language proficiencyShould have experience of ITIL process and supportIdentifying and resolving technical issues related to applicationsCollaborating Working with...

  • Hubspot Support Analyst

    3 weeks ago

    Mumbai, Maharashtra, India, Maharashtra Marcus Evans Group Full time

    Marcus Evans Group is a global leader in delivering high-impact business events, strategic conferences, and bespoke business intelligence solutions designed to drive success across industries. With a rich history of over 40 years, we specialize in connecting senior executives with innovative ideas and influential networks that fuel growth and enhance...

  • Senior Support Analyst

    1 week ago

    Mumbai, Maharashtra, India Net Connect Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About the RoleAs a Senior Support AnalystatNetConnect Global (NCG), you will play a key role in ensuring the smooth and reliable operation of our financial systems. You will be part of a10-member support team, working closely with IT, business stakeholders, and cross-functional partners to address incidents, perform daily operational checks, and implement...

  • International Technical Support Analyst

    3 days ago

    Mumbai, Maharashtra, India impact pvt Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Role : International Technical Support AnalystExperience : Min 2 years of experience into International Technical Support/International Service DeskLocation : MumbaiSalary : Up to 6.5 LPAEducation : GraduationShift : Night ShiftSkills : Office 365, Ticket, SLA, Troubleshooting, OutlookJob Type: Full-timePay: Up to ₹650,000.00 per yearBenefits:Provident...

  • Opening For Support Analyst with

    5 days ago

    Mumbai, Maharashtra, India ETP International Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionETP Group is a leading Unified Commerce Software company, with a 36-year track record of delivering enterprise-class retail and e-commerce technology solutions. Market-leading retailers in Asia Pacific use ETP across hundreds of thousands of employees, over 500 brands and across 24 countries. ETP's cloud-native AI-powered solution suites,...

  • Tech Support and Analyst

    1 week ago

    Mumbai, Maharashtra, India Big Rattle Technologies Private Limited Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Position: Tech Support and Analyst (AI Products) (1 to 2 years)Company: Big Rattle Technologies Private LimitedLocation: MumbaiOpen for candidates from Mumbai only. Immediate Joiners only.Summary:We are seeking a detail-oriented and proactive Tech Support & Analystto support customer support and analysis functions for our AI products. You will also support...