Account Manager – Internal Communications

4 days ago

Mumbai, Maharashtra, India The Information Company (TIC) Full time

Experience: 2–4 years

Location: CBD Belapur, Navi Mumbai

Type: Full-time; Work From Office

Role Summary

We are looking for an Account Manager – Internal Communications who owns client relationships and drives IC projects end-to-end. This role requires someone who thinks holistically about the client's business and communication objectives, not just individual deliverables.

You will manage multiple mid-intensity IC projects, coordinate cross-functional teams, ensure quality and timeliness, and actively contribute to ideas, planning, and execution.

Key Responsibilities

Client and Account Ownership

  • Own and manage end-to-end client communication and relationships
  • Develop a strong understanding of the client's business, culture, and communication priorities
  • Think beyond deliverables to ensure larger project and engagement objectives are met
  • Anticipate client needs proactively
  • Build trust through clarity, responsiveness, and consistent delivery excellence

Project Management and Delivery

  • Handle mid-to-high intensity internal communication projects
  • Scope projects, define timelines, and coordinate with cross-functional teams
  • Provide clear, structured briefs to internal teams
  • Track progress, effort, and dependencies across projects
  • Maintain project documentation, trackers, and status reports
  • Ensure on-time, high-quality delivery with client delight

Quality Control and Reporting

  • Conduct thorough QC on all outputs before client delivery:
  • Copy accuracy and alignment with brief
  • Design consistency, correctness and alignment with brief
  • Be adept at reporting and basic analysis to track project performance and engagement outcomes

Digital, AI and Content Enablement

  • Be proficient in using AI for:
  • Presentations
  • Content development (if and when required)
  • Design support and ideation
  • Create and confidently present client decks and reviews
  • Stay up-to-date with industry and global communication trends

Skills and Experience

  • 2–4 years of experience in account management, project management, or internal/corporate communications
  • Strong client-facing communication and stakeholder management skills
  • Good planning, coordination, and follow-through abilities
  • High attention to detail and quality orientation
  • Comfortable working across multiple projects simultaneously
  • Proficiency in MS PowerPoint and Excel
  • Strong interest in digital communication and AI-led efficiency

Why Join Us

  • Work on impactful internal communication projects for some of India's leading organisations
  • Gain exposure to end-to-end IC strategy, execution, and client management
  • Collaborate with experienced strategists, content creators, designers, and technologists
  • Grow in a culture that values ownership, excellence, and continuous learning

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