Training Delivery Manager

Join Us

At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us

The Training Manager is responsible for ensuring that the organization's technical workforce has the necessary skills and knowledge to effectively perform their roles and contribute to GOC's success. They will act as a strategic partner to technical leadership, a developer of effective learning experiences, and a champion for continuous technical development within the organization.

Position Responsibilities

• Needs Assessment: Identifying current and future technical skill gaps within the organization through surveys, interviews with vertical  heads, and analysis of project requirements.

• Training Strategy Development: Defining the overall technical training strategy and roadmap aligned with business goals and technology adoption plans.

• Curriculum Planning and Design Oversight: Overseeing the development and maintenance of technical training curricula, learning paths, and content for various technologies and skill levels.

• Stakeholder Collaboration: Collaborate with subject matter experts, managers, and other stakeholders to gather information and ensure training aligns with business objectives.

• Stay Updated: Remain current on industry trends, best practices, and new technologies in the relevant domain.

• Training Delivery Management: Planning and scheduling training sessions, coordinating logistics, and ensuring smooth execution of training programs.

• Instructor Management (Internal & External): Recruiting, onboarding, training, and managing internal trainers or coordinating with external training providers.

• Communication with Employees: Communicating training schedules, opportunities, and requirements to employees.

• Reporting to Leadership: Providing regular updates to management on training progress, outcomes, and challenges.

• Vendor Management: Managing relationships with external training vendors, negotiating contracts, and ensuring quality of services.

Minimum Qualifications

• Minimum of 10-12 years of experience in a tech program management role across diverse tech stacks 

• Understanding of common software development methodologies (Agile, Waterfall), cloud platforms (AWS, Azure, GCP), Understanding of Cloud hyperscalers, Data Engineering & Analytics, CRM Systems, Cybersecurity & AI Use cases and other programming languages, 

• Knowledge of Enterprise Integration  and Understanding of the software development lifecycle (SDLC)

• Experience in at least one core technical domain: Having hands-on experience in a specific technical area (e.g., software development, system administration, data engineering) provides credibility and a foundation for understanding technical challenges.

Preferred Qualifications

• Masters/Bachelor's degree in a relevant field: Computer Science, Information Technology, or a related discipline. 

• Experience in Curriculum Development and Knowledge of various training methodologies: Familiarity with different delivery methods like instructor-led training (ILT), virtual instructor-led training (VILT), e-learning, blended learning, and hands-on lab

• Experience with Learning Management Systems (LMS) and other training technologies.

• Understanding of adult learning theories: Knowing how adults learn best is crucial for designing effective training programs.

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy.

Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC  is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-