AI Specialist

6 hours ago

Hyderabad, Telangana, India IntouchCX Full time ₹ 15,00,000 - ₹ 25,00,000 per year

About the Job

Were looking for a skilled and passionate AI Specialist to join our team and play a pivotal role in enhancing our operations. You'll be instrumental in optimizing our AI-powered bots, refining our knowledge base, and driving improvements in our AI prompt engineering for superior customer and agent experiences.

As an AI Specialist, You Will

  • Train, test, and fine-tune AI bots to improve their accuracy, understanding, and responsiveness.
  • Identify and resolve common bot escalation points and areas for improvement through ongoing analysis of bot interactions.
  • Collaborate with agents and supervisors to gather feedback and identify training gaps for the bots.
  • Develop, update, and maintain comprehensive knowledge base articles to ensure accuracy, clarity, and ease of access for both bots and human agents.
  • Work closely with subject matter experts to gather information and ensure the knowledge base reflects the latest policies, procedures, and product information.
  • Implement strategies for continuous improvement of knowledge base content based on usage patterns and feedback.
  • Design, develop, and refine AI prompts to enhance the quality and effectiveness of bot responses and agent assistance tools.
  • Experiment with different prompt structures and techniques to optimize AI performance for various contact centre scenarios.
  • Work with the QA team to integrate AI prompt quality metrics into existing contact centre QA rubrics.
  • Analyze AI-generated responses and bot interactions against defined quality standards, identifying areas for improvement and providing actionable feedback.
  • Contribute to the development and refinement of AI quality auditing processes and tools.
  • Partner with AI/ML engineers, data scientists, contact centre operations, and QA teams to implement AI solutions and improve overall system performance.
  • Communicate insights and recommendations effectively to both technical and non-technical stakeholders.

As an AI Specialist, You Need

  • Bachelors degree in computer science, Linguistics, Data Science, or a related field.
  • Experience working in a contact centre environment or with contact centre technologies is a strong plus.
  • Familiarity with prompt engineering techniques and their application in conversational AI.
  • Strong understanding of knowledge management principles and experience in developing and maintaining knowledge bases.
  • Excellent analytical skills with the ability to interpret data and identify trends to drive improvements.
  • Exceptional communication skills, both written and verbal, with the ability to articulate complex technical concepts clearly.
  • Familiarity with AI quality assurance methodologies and auditing processes is a plus.

  • AI Specialist

    2 weeks ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are looking for a passionate AI Specialist to join our team. You will help improve our AI-powered bots, strengthen our knowledge base, and design better AI prompts to deliver a smoother customer and agent experience.Key Responsibilities:Train, test, and fine-tune AI bots to make them smarter and more accurate.Spot issues in bot conversations and fix them...

  • Machine Learning Specialist

    1 week ago

    Hyderabad, Telangana, India MORPHIUS AI Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Why Join MORPHIUS AI?At MORPHIUS AI, we're building the future of business automation through artificial intelligence. We're a team of innovators, problem-solvers, and technology enthusiasts who are passionate about creating solutions that make a real difference.When you join our team, you'll have the opportunity to work on cutting-edge AI projects,...

  • Social Media Marketing Specialist

    1 week ago

    Hyderabad, Telangana, India Multiplier AI Full time

    Job Title:Social Media Marketing SpecialistLocation:Madhapur, Hyderabad (Onsite)Experience: 4years+Industry:Marketing / Digital Media / SaaS / Healthcare / B2BReporting to:Marketing Manager / FounderJob Overview:We are looking for a highly creative and hands-on Social Media Marketing Specialist with Video Editing Skills who is proficient in Canva's latest...

  • Senior SEO Specialist

    1 week ago

    Hyderabad, Telangana, India Multiplier AI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Senior SEO Specialist (with YouTube SEO & Content Creation Experience)Experience:4 YearsLocation:Madhapur, Hyderabad (Onsite)Employment Type:Full-timeAbout Us:Multiplier AI is a fast-growing organization working with global top 20 pharma clients, including Merck, Eli Lilly, Abbott, Cipla, Sun Pharma, Glenmark, and Galderma. As we move toward our...

  • AI Supervision Specialist

    1 week ago

    Hyderabad, Telangana, India Hustle Hive Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionHustle Hive is a fast-growing platform dedicated to empowering international students and professionals in the U.S. to achieve career success. Originating as a supportive community, Hustle Hive has expanded into a comprehensive ecosystem with over 2,700 members and three distinct divisions: Jobs, AI, and Agency services. We offer...

  • AI support Automation specialist role

    1 week ago

    Hyderabad, Telangana, India Exordium Networks Inc. Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Job Role: AI Automation SpecialistKey Responsibilities:• Design and implement AI-driven automation workflows.• Collaborate with cross-functional teams to identify automation opportunities• Develop and maintain scalable AI models and pipelines• Conduct testing, QA, and performance optimization• Stay updated with the latest AI trends and...

  • AI/ML, Gen AI/Consultant Specialist

    2 weeks ago

    Hyderabad, Telangana, India HSBC Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...

  • AI/ML specialist/Consultant Specialist

    6 days ago

    Hyderabad, Telangana, India HSBC Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Some careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and...

  • AI Chatbot Trainer

    2 days ago

    Hyderabad, Telangana, India IntouchCX Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Title: AI SpecialistAbout the RoleWe are looking for a passionate AI Specialist to join our team. You will help improve our AI-powered bots, strengthen our knowledge base, and design better AI prompts to deliver a smoother customer and agent experience.Key Responsibilities:Train, test, and fine-tune AI bots to make them smarter and more accurate.Spot...

  • SEO Specialist

    2 weeks ago

    Hyderabad, Telangana, India Namishree Group Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    SEO SpecialistLocation:HyderabadExperience:Minimum 1.5 to 2 yearsAbout the RoleWe're looking for an SEO specialist who understands both traditional SEO and the new AI-driven search landscape. Someone who can use the right tools, research keywords smartly, optimise content, track performance and help brands grow organically across search and AI-powered...