non voice process

6 hours ago

Hyderabad, Telangana, India Shorexpress Full time ₹ 61,204 per year

We are looking for a detail-oriented and self-motivated Customer Support Executive – Non-Voice Process to join our team. This role involves handling customer queries via email, chat, or ticketing systems. You will be responsible for providing timely and accurate information to customers, resolving issues, and ensuring a positive customer experience—without any voice interaction.


Key Responsibilities:

Respond to customer queries via email, live chat, or internal CRM tools.

Provide accurate information and resolve customer issues efficiently.

Maintain records of customer interactions and follow-ups.

Coordinate with internal teams to resolve issues and escalate when necessary.

Ensure customer satisfaction and adhere to quality standards.

Meet productivity and turnaround time targets.

Job Types: Full-time, Permanent, Fresher

Pay: ₹18, ₹50,853.52 per month

Work Location: In person

Speak with the employer

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