Service Delivery Officer Authorizer

6 days ago


Warangal, Telangana, India Kotak Mahindra Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

SDO Authorizer-BRANCH BANKING-Service

Service Delivery Officer

DepartmentRetail Liabilities - Branch BankingLocationHyderabadReporting RelationshipsService Manager / Branch Manager / Branch Operations Manager / Authoriser / Lobby ManagerGrade NameDeputy ManagerAge27 Min – 33 MaxGradeM2

Job Role:

  • Handling personalized service requests of customers.
  • Generation of timely business MIS.
  • Ensuring strict adherence to compliance, audit and regulatory requirements for customer segment.
  • Coordination with CPC/RPC/Investment desks for account opening of customers.
  • Managing complaints of customers and ensuring their resolution within TAT.

Job Requirements:

  • Developing and maintaining banking relationships with a select group of high net worth customers
  • Excellent communication skills with customer service orientation
  • Courteous and polite.
  • Good knowledge of Microsoft excels.
  • Understanding of banking norms and processes.
Service walk-in customers across all segments, ensuring prompt and courteous assistance Generate leads for New-To-Bank (NTB) customers and actively cross-sell financial products Act as a backup to the Service Officer (SO) during peak hours or absences Handle non-transactional servicing tasks such as audit support and reconciliation of branch accounts Resolve customer queries efficiently and professionally Identify and capitalize on business opportunities sensed during customer interactions Deliver a high-quality customer experience to encourage retention and positive word-of-mouth Ensure compliance with internal policies and regulatory guidelines Experience LevelSenior Level

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