Technical Associate – Azure Virtual Desktop

Ready to build the future with AI? 
At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges. 
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. 
Genpact (NYSE\: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Technical Associate – Azure Virtual Desktop (AVD) Administrator  

The Azure Virtual Desktop (AVD) Administrator is responsible for designing, deploying, managing, and optimizing the organization's Azure Virtual Desktop environment. This role ensures secure, scalable, and high-performing virtual desktop infrastructure (VDI) to support remote and hybrid workforces. HE / She collaborates with IT teams, including Infrastructure, Network, CloudOps, and external vendors, to maintain system performance, troubleshoot issues, and implement best practices for AVD solutions. Additionally, the role involves conducting assessments for new site onboarding, performing User Acceptance Testing (UAT), and driving AVD-related projects initiatives. 

Key Responsibilities\: 

•    Monitor AVD performance, capacity, and usage to ensure high availability and scalability. 

•    Apply patches, updates, and security configurations to AVD components and related infrastructure. 

•    Conduct regular audits and vulnerability assessments of the AVD environment. 

•    Diagnose and resolve complex technical issues escalated from L1/L2 support teams. 

•    Document troubleshooting processes and maintain knowledge base articles for L1/L2 teams. 

•    Coordinate with Infrastructure, Network, and CloudOps teams to ensure seamless integration and operation of AVD environments. 

•    Work with external vendors to configure systems, resolve technical issues, and procure necessary services or tools. 

•    Facilitate cross-team communication to align AVD configurations with organizational IT strategies. 
Qualifications we seek in you 
Minimum qualifications / Skills 

•    Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field 
Preferred qualifications / Skills 

•    Understanding of Infra & networking concepts (VPN, VNet, ExpressRoute, DNS). 

•    Familiarity with project management tools and methodologies (e.g., ITIL). 

Why join Genpact? 

•    Lead AI-first transformation – Build and scale AI solutions that redefine industries 

•    Make an impact – Drive change for global enterprises and solve business challenges that matter 

•    Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills 

•    Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace 

•    Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build 

•    Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress 
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters\: Up.  
Let's build tomorrow together. 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.  
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.