ServiceNow Human Resource Service Delivery

19 hours ago

Hyderabad, Telangana, India Amgen Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Roles & Responsibilities:

  • Owns the development of business cases for ServiceNow HRSD enhancements
  • Product Owner for all enhancements, break-fix and maintenance within the HRSD platform
  • Elicits and analyzes requests identified by ServiceNow HRSD stakeholders and convert them into functional system requirements
  • Communicates ServiceNow HRSD functional requirements by preparing the appropriate artifacts
  • Builds, configures, and deploys ServiceNow HRSD functionality per Amgen Software Development Life Cycle (SDLC) standards and procedures
  • Communicates and partners with ServiceNow HRSD stakeholders, ServiceNow technical team members, service providers, and suppliers
  • Assists in the creation of ServiceNow HRSDtest cases and provides support during test phases of the project lifecycle
  • Participates in change or architecture review boards in reviewing proposed ServiceNow HRSD changes or solutions
  • Attends, facilitates, and/or leads ServiceNow HRSD meetings of cross-functional collaborators and service provider groups
  • Support the overall ServiceNow HRSD Service management and governance

Basic Qualifications and Experience:

  • 5 years minimum experience in ServiceNow with with hands on experience working with HRSD
  • Master's degree OR Bachelor's degree and 5 years of HR IS experience

Must Have Skills:

  • Previous ServiceNow Human Resource Service Delivery (HRSD) experience
  • ServiceNow HRSD Implementation Specialist Certification
  • Prior experience working in a highly agile (Scrum) environment
  • Familiarity with Jira and Service Management
  • Strong project management and organizational skills, including effective delegation techniques, strong issue, and risk management experience, and strong intra-team coordination skills
  • Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations, and management to resolve issues
  • Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities
  • Previous experience working in a highly collaborative and culturally diverse environment
  • Understands the service requirements, data definition, data alignment efforts and business outcomes to be achieved

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