ServiceNow Human Resource Service Delivery
2 days ago
Roles & Responsibilities:
- Owns the development of business cases for ServiceNow HRSD enhancements
- Elicits and analyzes requests identified by ServiceNow HRSD stakeholders and convert them into functional system requirements
- Communicates ServiceNow HRSD functional requirements by preparing the appropriate artifacts
- Builds, configures, and deploys ServiceNow HRSD functionality per Amgen Software Development Life Cycle (SDLC) standards and procedures
- Communicates and partners with ServiceNow HRSD stakeholders, ServiceNow technical team members, service providers, and suppliers
- Assists in the creation of ServiceNow HRSD test cases and provides support during test phases of the project lifecycle
- Participates in change or architecture review boards in reviewing proposed ServiceNow HRSD changes or solutions
- Attends, facilitates, and/or leads ServiceNow HRSD meetings of cross-functional collaborators and service provider groups
- Support the overall ServiceNow HRSD Service management and governance
Basic Qualifications and Experience:
- 5 years minimum experience in ServiceNow with with hands on experience working with HRSD
- Master's degree OR Bachelor's degree and 5 years of HR IS experience
Must Have Skills:
- Previous ServiceNow Human Resource Service Delivery (HRSD) experience
- ServiceNow HRSD Implementation Specialist Certification
- Prior experience working in a highly agile (Scrum) environment
- Familiarity with Jira and Service Management
- Strong project management and organizational skills, including effective delegation techniques, strong issue, and risk management experience, and strong intra-team coordination skills
- Experience working cross-functionally and building collaborative working relationships; interfacing effectively with stakeholders, operations, and management to resolve issues
- Ability to organize and schedule tasks, develop realistic action plans incorporating time constraints and task priorities
- Previous experience working in a highly collaborative and culturally diverse environment
- Understands the service requirements, data definition, data alignment efforts and business outcomes to be achieved
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