SRE Lead

2 weeks ago

Bengaluru Kochi Thiruvananthapuram, India Litmus7 Systems Consulting Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Min 5 to max 8 years.
  • A Site Reliability Engineer is a professional who acts as a warrior to monitor, protect customer applications, taking charge on operational tasks to ensure the efficient functioning of a system.
  • They are responsible for monitoring, automating, and improving the reliability, performance, and availability of any applications.
  • Mandatory to have working experience as SRE Lead or Techno function role as Site Reliability Engineer (SRE) at customer work location in the e-com domain.
  • Be a Litmus7 face at customer site collaborating with Litmus7 leadership.
  • Must have knowledge of Production Application Support.
  • Working experience in interacting with Team/Onsite/customers who provide 24x7 coverage, help & guidanceduring India's night coverage.
  • Should know how to gather SRE requirement from Tech and non-tech aspect from customer.
  • Must have excellent knowledge of ensuring reliability and scalability of applications.
  • Should have excellent automation skills to automate repetitive tasks, reduce false alarms using python and or any other languages.
  • Working experience on how to gather requirements on health of applications, services to monitor, setting service levels.
  • Must have Level 1, Level 2 and Level 3 support experience in eCommerce platforms.
  • Hands on experience in Monitoring, Logging, Alerting, Dashboarding, and report generation in any monitoring tools such as AppDynamics/Splunk/Dynatrace/Datadog/CloudWatch/ELK/Prome/New Relic).
  • Must have knowledge in ITIL framework specifically on Alerts, Incident, change management, CAB, Production deployments, Risk and mitigation plan, SLA, SLI ? Should be able to lead P1 calls, brief about the P1 to customer, proactive in gathering leads/ customers into the P1 calls till RCA.
  • Experience working with postman.
  • Should have knowledge on building and executing SOP, runbooks, handling any ITSM platforms (JIRA/ServiceNow/BMC Remedy).
  • Must know how to work with the Dev team, cross functional teams across time zones.
  • Should be able to generate WSR/MSR by extracting the tickets from ITSM platforms.

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