Store Manager

1 week ago

Bengaluru, Karnataka, India Dslr Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Location : Bangalore

Reporting To: Cluster Manager / City Manager

Experience Required: Minimum 3 years as a Store Manager

About Aramya

Our vision is to build some of the worlds most loved fashion and lifestyle brands — and enable people to express themselves.With a fast-moving team driven by creativity, technology, and customer obsession, we're building a movement that celebrates every woman's unique journey.

We're well funded, with $12M raised from marquee investors like Accel, Z47, and industry veterans.Our first brand, Aramya, launched in 2024, achieved 40 Cr in revenue in its very first year, powered by a proprietary supply chain, in-house manufacturing, and data-led design. Today, we're operating at a 120 Cr ARR and scaling fast.

As we expand across India, launch new stores, and roll out fresh collections weekly, we're reimagining what modern ethnic wear can look and feel like — inclusive, comfortable, stylish, and accessible.

About the Role:

We are looking for a highly responsible and driven Store Manager to lead one of our fashion retail stores. This person should have strong ownership, great people skills, and the ability to manage day-to-day operations while delivering exceptional customer service.

You'll play a key role in driving sales, managing stock, training your team, and maintaining store standards. The role requires someone who thrives in a fast-paced, ever-evolving start-up environment.

Key Responsibilities (KRAs):

  • Maintain stock levels above 95% availability and limit discrepancies to less than 1%.
  • Lead the team in achieving daily and monthly sales targets, AOV, UPT, and NPS goals.
  • Maintain store appearance: clean, organized, steam-ironed garments, functioning trial rooms, etc.
  • Ensure all staff are in uniform, well-groomed, and wearing name badges.
  • Conduct daily morning and closing huddles to track performance and motivate the team.
  • Plan staff rotation and weekly offs carefully, ensuring operational balance.
  • Refresh stock regularly and ensure timely scanning and display.
  • Resolve customer and employee issues calmly and professionally.
  • Ensure mystery audit scores are above 80% (especially in Q2).
  • Limit team attrition to below 15% annually by fostering a positive work culture.
  • Create a roster that aligns with team strengths (e.g., don't schedule SM and biller off on the same day).
  • Report and escalate any maintenance or operational issues proactively.
  • Train and develop the team regularly based on individual strengths and weaknesses.

Key Competencies:

  • Excellent customer service and communication skills
  • Strong leadership and team management
  • Problem-solving and decision-making ability
  • High level of ownership and accountability
  • Familiar with Point of Sale (POS) systems
  • Can multitask and adapt quickly to new changes
  • Presentable with a professional appearance

Key Performance Indicators (KPIs):

  • NPS (Net Promoter Score)
  • Sales Achievement – Daily and Monthly
  • Stock Availability – 95%+
  • Mystery Audit Score – 80%+
  • Team Retention – Below 15% attrition annually

Growth Path:

  1. Store Manager

  2. Cluster Manager (managing multiple stores)

  3. City Manager

  4. Area Manager

  5. Regional Head

  6. India Head

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