Helpdesk Engineer L3
1 day ago
Position Help Desk (L3 Level)
Location – Remote Role
Experience – 5+Years
Shift Timing- US Shift/Night Shift
Requirements:.
- 5+ years of experience in an MSP or IT services company
- Must have strong ConnectWise Manage/Automate experience
- Expertise in Microsoft Server stack (Windows Server, AD, Group Policy, Exchange/O365 migrations)
- Proficient with firewall configurations (Fortinet, SonicWall, WatchGuard), switching, and VLANs
- Strong virtualization knowledge - Hyper-V, Azure
- Experience managing and delivering IT projects – new client onboarding, cloud migrations, infrastructure upgrades
- Familiarity with documentation platforms like IT Boost
- Excellent written and verbal communication – must be comfortable documenting projects and working with clients directly
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